Repayment of Financial Supplement loan (FSL) after transfer to the Australian Taxation Office (ATO) 102-15010020

Enquiries concerning loans that have been transferred to the ATO website.

In some cases, customers may dispute the balance of their loan that was transferred or have general requests for information (such as details of repayments within the contract period). These enquiries are to be dealt with by Service Officers.

Check the Supplement Loan Summary (SLS) screen.

This will give a list of all outstanding loans for each year:

• Select each loan and go to the Supplement Loan Transaction (SLT) screen for transaction details.
• Check the SLT screen. The transaction amount listed for the 'Australian Taxation Office' transaction type is the amount that was transferred to the ATO at the end of the contract period.

Note: the final balance on all outstanding loans will show as zero. This does not mean that the loan has been zeroed off, just that the balance has now been transferred to the ATO for recovery through the taxation system.

If there is a general request for information (such as details of repayment within the contract period) or the customer is disputing the balance of the loan that was transferred, refer to Repayment of FSL prior to transfer to the ATO.

Otherwise, advise the customer:

• that at the end of the contract period, the FSL debt was transferred to the ATO;
• the amount that was transferred to the ATO;
• they can still make voluntary repayments, However, they must be made to the ATO and do not attract an early repayment bonus;
• all repayments or queries regarding repayments or for information on FSL should be directed to the ATO. Customers can visit the ATO website

Record customer contact on a DOC.

See the Resources page for further information on the transfer of FSL to the ATO and Pay As You Go (PAYG) arrangements for repaying FSL.