Excess repayment of Financial Supplement Loan (FSL) 102-15010040

If a customer advises they have repaid more than the outstanding balance of their Financial Supplement loan (FSL), forward the details to the Student Programs Team.

Note: the Student Programs Team is for internal use only, and contact details must not be given to customers.

Go to the NSS system for details of the customer's FSL record.

All loans that have been transferred to the Australian Taxation Office (ATO) will be marked as closed (CLS-ATO).

For details of payments:

• go to the Supplement Loan Summary (SLS) screen and select the relevant loan year
• navigate to the Supplement Loan Transaction (SLT) screen where Repayment transactions (RPY) can be viewed

Note: the final balance on all outstanding loans will show as zero on the Supplement Loan Transaction (SLT) screen. This does not mean that the loan has been zeroed off. Where the loan has been transferred to the ATO, the top line on the SLT screen will show the transaction type as 'Australian Tax Office' and the amount outstanding as zero. This means that the loan balance has been transferred to the ATO for recovery through the taxation system.

If the customer has repaid more than their outstanding balance an Excess Transaction (EXS) will be displayed on the SLT screen. This transaction will also give the date any excess payments have been sent to the customer.

Note: this payment will only appear on the SLT screen, it will not appear on the Payment Summary (PS) screen.

Any excess repayment made after the contract period ends will not show on the Centrelink system. Customers should be directed to the ATO website for any details of payments made after the contract period.

For further information, refer the customer to the ATO website.

Record details of advice given on a DOC.