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Nominee arrangements under Income Management and enhanced Income Management 103-01010020

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Contact details

Enhanced Income Management program and technical support

Forms

Authorising a person or organisation to enquire or act on your behalf (SS313)

Helpdesk webform

Enhanced Income Management

Level 2 enhanced IM Program Helpdesk Webform

Income Management

Level 2 Income Management (IM) Policy Helpdesk Webform

Note: direct all DVA enquiries to the Income Management helpdesk.

Intranet

Income Management

Quick Reference Guide
Program Service

Payment Nominee

Correspondence nominee

Be issued a BasicsCard

Y

N

Be issued a SmartCard

Y

N

Transfer card ownership to customer (BasicsCard or SmartCard)

Y

N

Allocate expenses from IM account, including to the BasicsCard

Y

Only if there is no NOP

Enquire and act in relation to the enhanced IM account, including transfers from the enhanced IM account and balance enquiries

Y

N

IM only

Request certain actions on behalf of their customer:

  • exit a Voluntary IM Agreement (only with the agreement of the customer) or
  • request an exemption or exclusion

N

Y

enhanced IM only

Any other program requests not outlined above.

Refer to enhanced Income Management subtab > Table 1 for managing these requests

N

Y

Be issued a BasicsCard

Y

N

Be issued a SmartCard

Y

N


Services Australia website

Enhanced Income Management and SmartCard

Income Management and BasicsCard