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Voluntary Income Management and enhanced Income Management 103-01190000

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This document outlines the Voluntary measure under Income Management (IM) and enhanced Income Management (enhanced IM), also known as VIM or VeIM.

The IM program closed to new entrants on 4 September 2023, which means that customers who request to have their income support payments welfare quarantined and who otherwise meet the eligibility criteria to participate in the welfare quarantining under this measure must commence enhanced IM.

Since 4 September 2023, VIM customers can choose to move to enhanced IM. It is important to note that, given the closure of the IM program, when these customers move from IM to enhanced IM, they will not be able to return to IM, regardless of reason.

Procedures for staff

Table 1: this table outlines the relevant files for staff to commence VeIM or end a customer's participation in VIM or VeIM.

Topic

Procedure

Commencing VeIM

Commencing VeIM

Service delivery staff can process both:

  • new VeIM customers, and
  • customers who move from VIM to VeIM (move from IM to enhanced IM)

To commence VeIM, follow the applicable procedure in Enhanced Income Management (enhanced IM) processes for service delivery staff.

Ending VeIM

Ending VeIM

SmartCard eIM hotline staff can process customers who request to end their voluntary enhanced IM agreement.

To end VeIM, follow the applicable process in Ending enhanced Income Management.

Ending VIM

Ending VIM

Where the customer has the option to either cease the VIM Agreement or enter into a new voluntary enhanced IM agreement, that is, move from IM to enhanced IM as a new VeIM customer, see Enhanced Income Management (enhanced IM).