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Voluntary Income Management and enhanced Income Management 103-01190000

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This document outlines the Voluntary measure under Income Management (IM) and enhanced Income Management (enhanced IM), also known as VIM or VeIM.

The IM program closed to new entrants on 4 September 2023. Customers who volunteer to have their income support payments income managed and meet the eligibility criteria under the Voluntary measure must commence enhanced IM.

VIM customers may request to end their Voluntary IM Agreement and commence a new Voluntary enhanced IM Agreement. It is important to note that, given the closure of the IM program they will not be able to return to IM, regardless of reason.

Procedures for staff

Table 1: this table outlines the relevant files for staff to commence VeIM or end a customer's participation in VIM or VeIM.

Topic

Procedure

Commencing VeIM

Commencing VeIM

SmartCard eIM hotline staff can process both:

  • new VeIM customers, and
  • customers who request to end their VIM and commence VeIM

To commence VeIM, follow the applicable procedure in Enhanced Income Management (enhanced IM) processes for service delivery staff.

Ending VeIM

Ending VeIM

SmartCard eIM hotline staff can process customers who request to end their Voluntary enhanced IM Agreement. This can also be requested by their correspondence nominee.

To end VeIM, follow the applicable process in Ending enhanced Income Management.

Ending VIM

Ending VIM

Customer has the option to either:

  • end their VIM Agreement, or
  • end their VIM Agreement and commence Voluntary enhanced IM Agreement as a new VeIM customer

If the customer: