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Initial offer or replacement of BasicsCard 103-01230010



Phone number for IM and BasicsCard lines

BasicsCard balance enquiry options for customers

Information Packs and Plastic Card Wallets

BasicsCard Customer Information Packs can be issued to customers/payment nominees when they receive their new or replacement BasicsCard. BasicsCard Customer Information Packs contain:

  • BasicsCard Customer Terms and Conditions
  • BasicsCard Factsheet
  • BasicsCard Card Wallet

BasicsCard customer information packs can be requested by emailing the Level 1 helpdesk at Income Management Payment and Contact Team.

The request must include:

  • quantity required
  • Service Centre details

Services Australia website links

Customer Request for BasicsCard Template

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Send to the BasicsCard mailout requests team