Using the Payment Adjustment (PYAJ) screen 103-04040080
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Notice to prepare a Refund Account (SF030)
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Financial Shared Services
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mySupport
mySupport > Issues relating to Payment Support
Below is a list of mySupport forms that are used for reporting issues to the relevant business team.
Summary: This table contains links to mySupport forms that are used for reporting issues to the relevant business team. With a brief description for each form.
| mySupport form | Description |
| Support when assisting ageing customers | Use this form to report issues relating to payments and concessions for ageing customers. |
| Support when assisting customers with health and disability | Use this form to report issues related to payments and concessions for health, disability and caring. |
| Support when assisting customers in a crisis or an emergency | Use this form to report issues related to payments for crises and emergencies for example Australian Government Disaster Recovery Payment (AGDRP), Crisis Payment, Special Benefit (SpB) etc. |
| Support when assisting students | Use this form to report issues relating to student payments and concessions. |
| Support when assisting families | Use this form to report issues relating to payments and concessions for parents and families with children. |
| Support when assisting customers who are looking for work | Use this form to report issues relating to payments and concessions for job seekers. |