Financial Institutions with Processing Centres
Table 1: the following financial institutions do not accept mail to individual branches. All RFR related correspondence is to be delivered to the following central addresses.
Code | Financial Institution | Address |
ANZ020 | ANZ Bank | Deceased Customers ANZ Bank Deceased Estates PO BOX 585 Collins Street West Melbourne VIC 8007 Incorrect third party accounts Attention: Customer Investigations Level 5/75 Dorcas Street South Melbourne VIC 3205 |
WBC020 | Bank of Melbourne | Deceased Customers Westpac Estate Management IBN6 Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 Incorrect third party accounts Westpac – Invalid Account Processing Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 |
STG020 | BankSA | Deceased Customers Westpac Estate Management IBN6 Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 Incorrect third party accounts Westpac – Invalid Account Processing Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 |
BKW060 | Bank of Western Australia (BankWest) | All enquiries Bank of Western Australia Perth Processing Centre GPO BOX E237 Perth WA 6001 |
BEN050 | Bendigo and Adelaide Bank | Deceased Customers Bendigo & Adelaide Bank Deceased Estates PO Box 480 Bendigo VIC 3552 Incorrect third party accounts Bendigo & Adelaide Bank Servicing – Account Information PO Box 1048 Adelaide SA 5001 |
CTB021 | Commonwealth Bank | All enquiries Commonwealth Bank of Australia PO Box 492 Lidcombe NSW 1825 |
HBA020 | HSBC Bank Australia Ltd | All enquiries HSBC Bank Australia Ltd The Manager – Customer Account Services GPO BOX 5302 Sydney NSW 2001 |
NAB020 | National Australia Bank | All enquiries The Proper Officer National Australia Bank Ltd Level 28, 395 Bourke St Melbourne VIC 3000 |
STG020 | St George Bank | Deceased Customers Westpac Estate Management IBN6 Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 Incorrect third party accounts Westpac – Invalid Account Processing Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 |
SUN040 | Suncorp Bank | All enquiries Suncorp Bank – National Processing Centre GPO BOX 288 Brisbane QLD 4001 |
WBC020 | Westpac Banking Corporation | Deceased Customers Westpac Estate Management IBN6 Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 Incorrect third party accounts Westpac – Invalid Account Processing Level 32, (A3) Tower 8, Parramatta Square 10 Darcy Street Parramatta NSW 2150 |
Centrelink Payment Support Team (CPST)
For Centrelink payment support from CPST:
Go to mySupport. In the search bar, enter 'Support when assisting' and select the most appropriate Support Offering based on the life event. For example, for Age Pension (AGE) select the offering Support when assisting ageing customers.
CPST Support Offerings for Life Event/s:
- Support when assisting ageing customers
- Support when assisting customers in a crisis or an emergency
- Support when assisting customers who are looking for work
- Support when assisting customers with health and disability
- Support when assisting families
- Support when assisting students
For articles:
Go to mySupport and search:
- Valid reasons to call the urgent escalation channel
- How to escalate a mySupport ticket
Intranet links
mySupport
Stop Customer Payment webform
Level 2 Policy Help Desk
Income Management Policy Helpdesk webform
Select the 'Level 2 Income Management Policy Helpdesk' webform from the Related links on the Income Management intranet page.
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