Request the return of a payment made to an incorrect recipient 103-04040110

For Centrelink payment support from CPST:

Go to mySupport. In the search bar, enter 'Support when assisting' and select the most appropriate Support Offering based on the life event. For example, for Age Pension (AGE) select the offering Support when assisting ageing customers.

CPST Support Offerings for Life Event/s:

• Support when assisting ageing customers
• Support when assisting customers in a crisis or an emergency
• Support when assisting customers who are looking for work
• Support when assisting customers with health and disability
• Support when assisting families
• Support when assisting students

For articles:

Go to mySupport and search:

• Valid reasons to call the urgent escalation channel
• How to escalate a mySupport ticket

mySupport

Stop Customer Payment webform

Level 2 Policy Help Desk

Select the 'Level 2 Income Management Policy Helpdesk' webform from the Related links on the Income Management intranet page.