Skip to navigation Skip to content

Cancellation and rejection codes for Essential Medical Equipment Payment (EMEP) 008-01040060



This page contains a list of rejection/cancellation codes for Essential Medical Equipment Payment (EMEP). The service reason is MEP. Claims and restorations are processed by EMEP Processing Services staff only.

Essential Medical Equipment Payment (EMEP) processing

Rejection/cancellation codes for Essential Medical Equipment Payment (EMEP)

This table describes a list of rejection/cancellation codes for Essential Medical Equipment Payment (EMEP). The service reason is MEP.

Reason Code

Details

Important information + Read more ...

EMEP may be rejected or cancelled via automatic assessment of details on the customer's record, or manually via the Benefit Action (BA) screen.

Customers can request a review of the decision to reject or cancel EMEP. EMEP is paid under social security law.

EMEP can only be restored if it is cancelled incorrectly.

AAC

Claim address is not current address + Read more ...

Action: REJ

Initiation: Auto

Level: Claimant or claim

Letter: No

APT

Already paid twice in the financial year + Read more ...

Action: REJ

Initiation: Auto

Level: Equipment

Letter: Auto

CLR

Withdrawn/voluntary surrender + Read more ...

Action: REJ/CAN

Initiation: Manual

Level: Claim

Letter: Auto

CFA

Consent form unacceptable (EMEP claimed by carer of adult equipment user) + Read more ...

Action: REJ/CAN

Initiation: Auto/Manual

Level: Equipment

Letter: Auto

Restore (CAN):

CFN

Consent form not provided + Read more ...

Action: REJ/CAN

Initiation: Auto/Manual

Level: Equipment

Letter: Auto

Restore (CAN):

CSA

Carer/equipment user not at same address + Read more ...

Action: REJ/CAN

Initiation: Auto/Manual

Level: Claim

Letter: Auto

Restore (CAN):

DEA

Death + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or equipment user

Letter: No

Restore (CAN): See Undoing a death action.

ETI

Energy type invalid + Read more ...

Action: REJ

Initiation: Auto

Level: Claimant or claim

Letter: Auto

FRC

Failed to reply to correspondence + Read more ...

Action: REJ/CAN

Initiation: Manual

Level: Claimant

Letter: Auto

Note: if this reason code is used a Decision DOC must be created and must list all documents not provided at the time of the rejection.

Restore (CAN):

HOS

In hospital + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or equipment user

Letter: Auto

Restore (CAN):

IDP

Claimant is dependent child + Read more ...

Action: REJ

Initiation: Auto

Level: Claimant

Letter: Auto

IMP

Customer in prison + Read more ...

Action: REJ/CAN

Initiation: Manual

Level: Claimant or equipment user

Letter: Auto

Restore (CAN):

INH

Customer in nursing home + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or equipment user

Letter: Auto

Restore (CAN):

LEN

No liability for energy account + Read more ...

Action: REJ/CAN

Initiation: Auto/Manual

Level: Claimant or claim

Letter: Auto

Restore (CAN): If energy account requirements are met.

MOE

Moved from claim address, equipment user + Read more ...

Action: CAN

Initiation: Auto/Manual

Level: Equipment user

Letter: Auto

Restore (CAN):

MOV

Moved from claim address, claimant + Read more ...

Action: CAN

Initiation: Auto/Manual

Level: Claimant

Letter: Auto

Restore (CAN):

NAM

No acceptable medical evidence + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Equipment

Letter: Auto

Restore (CAN): See Eligibility for EMEP.

NEN

No energy account provided + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claim

Letter: Auto

Restore (CAN): See Proof of energy reviews for EMEP.

NEU

No eligible equipment user + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claim

Letter: No

NHC

No concession card entitlement + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant, claim or equipment user

Letter: Auto

Restore (CAN): See Eligibility for EMEP.

NIA

Not located in Australia (on date of claim or anniversary date) + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or claim

Letter: Auto

Restore (CAN):

NMN

No medical evidence + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Equipment

Letter: Auto

Restore (CAN):

OTH

Other + Read more ...

Action: CAN

Initiation: Manual

Level: Claim

Letter: Manual

Restore (CAN):

PAC

Previously paid at claim address + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Equipment

Letter: Auto

PEQ

No confirmation of identity for equipment user + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Equipment user

Letter: Auto

Restore (CAN):

PIN

Permanently in an institution + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or equipment user

Letter: Auto

Restore (CAN):

POB

Proof of birth not provided + Read more ...

Action: REJ

Initiation: Auto

Level: Equipment user

Letter: Auto

POI

Identify not confirmed for claimant + Read more ...

Action: REJ

Initiation: Auto

Level: Claimant

Letter: Auto

PRI

Not residing in private residence + Read more ...

Action: REJ

Initiation: Auto

Level: Claimant or equipment user

Letter: Auto

RES

Customer in respite care + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant or equipment user

Letter: Auto

Restore (CAN):

VME

No valid medical equipment + Read more ...

Action: REJ/CAN

Initiation: Auto

Level: Claimant, equipment user or equipment

Letter: Auto

Restore (CAN): See Eligibility for EMEP.

WDC

Consent withdrawn (by equipment user where EMEP claimed by carer of adult equipment user) + Read more ...

Action: CAN

Initiation: Auto

Level: Equipment

Letter: Auto

Restore (CAN):

WUK

Whereabouts unknown + Read more ...

Action: CAN

Initiation: Manual

Level: Claimant

Letter: No

Restore (CAN): If still at same residence EMEP was claimed for. For new residence, see Changes of circumstances for EMEP.