Reviews of Disability Employment Services (DES) participation 008-04030100

The report will contain:

• information about the participant's progress against their Job Plan
• notes about the assistance provided/purchased and activities undertaken by the participant
• any barriers to current/future employment and support required
• any additional relevant information

Service Officers can view the DES Program Summary Report, where appropriate in Process Direct by keying 'RRSUM' in the Super Key field.

The information in the report will be relevant in a number of circumstances, including when:

• conducting a Post Approved Activity (PAA) review or Post Incapacity Exemption review
• re-referring a customer to DES following exit (for example, because the customer was overseas)
• referring a customer to another Employment Services Provider such as Workforce Australia, following exit from DES

This form must be used when a Disability Employment Services (DES) provider requests Services Australia to update the Interpreter Required field in a participant's job seeker registration record.

The DES provider will fax a pro forma signed by the customer to the local service centre to request an update to the customer's record.

When the form is received:

• check that the form is signed by the customer and that they have specified the type of interpreter required
• go to the Other Contact Details (OCD) screen in the customer's record and code the Interpreter Language: field with the specified language
• if the form indicates the customer is hearing or speech impaired and requires a sign language/Auslan interpreter, update the Interpreter Language: field with 'SIG' (sign language)

The Resources page contains a link to the 'Authority for Centrelink to update Interpreter Information' form.

Note: an interpreter type of English (ENG) indicates that a customer does not require an interpreter.

This form must be used when a DES provider wishes to obtain information about a participant's Intelligence Quotient (IQ) score from Services Australia. The DES provider may be eligible for additional funding to service a customer with an intellectual disability.

DES providers are required to retain a written statement from the agency indicating that they have evidence on file verifying that a job seeker's IQ is 60 or less.

When the form is received, check the Job Capacity Assessment (JCA) report and the medical information in the MIFE.

The Resources page contains a link to the 'Authority to Obtain Information from Centrelink' form.