Mobility Allowance (MOB) Medical Reviews 008-10030010

Reviews must be scanned immediately upon return. Check the form is completed and signed.

To access MOB, select the ISS system and in the Nxt field, key SVMOB to view the Act field.

After the review is scanned to the record, the medical review activity will be removed from the Future Activity List (FAL) screen to prevent an automatic second request, suspension or cancellation occurring.

MOB reviews are allocated via Workload Manager.

Medical reviews for MOB are set up if the Inability to Use Public Transport field on the Mobility Misc. Circumstance (MOCD) screen is keyed as 'C' (Conversion) or 'E' (Extended period).

To process the review, go to Step 2.

Check the MOB payment status. If the status is:

• current (MOB/CUR), go to Step 4
• 'suspended - did not return review form' (MOB/SUS-SNR), go to Step 3
• 'cancelled - did not return review form' (MOB/CAN-SNR). If the review form is returned within 13 weeks of the cancellation date, and the customer:
• has been entitled to MOB since the date of cancellation, action review and restore MOB. Go to Step 5
• has not been eligible for MOB since cancellation or the cancellation date is more than 13 weeks in the past, the customer must re-claim. Procedure ends here

The restoration must be done using the activity set by the system, to mature and cancel MOB 21 days after the suspension occurred.

'S'elect the reassessment (REA, keyword 'MER') activity from the Future Activity List (FAL) screen. This will stop MOB being automatically cancelled 21 days after the suspension.

Go to Step 5.

If the review form has been scanned or uploaded, on the Activity List (AL) screen, 'S'elect the medical review (MER) activity.

Note: if the returned review not yet been recorded, the activity will be on the Future Activity List (FAL) screen.

If there is insufficient medical information provided to make a determination regarding continuing eligibility, request further information from the customer. See Assessing medical information for Mobility Allowance (MOB).

Go to Step 6.

To record the outcome of the medical review, 'S'elect either the MOB/MER or MOB/REA activity from the Activity List (AL) screen.

Go to Step 1 in Table 2.

The Mobility Allowance Task Selector (MOTS) screen automatically selects the:

• Mobility Allowance Misc. Circumstances (MOCD) screen
• Medical Condition Details (MC) screen, and
• Assessment Results (AR) screen

'S'elect additional screens as required. For example, if MOB is suspended, select the Benefit Action (BA) screen to restore the payment if required.

Press [Enter] to move through the selected screens and update as required.

Update this screen if required:

• for the Type field, the valid values for MOB are:
• PRM - Permanent medical condition
• TMP - Temporary medical condition, or
• REC - Recurring medical condition
• for MOB, only the following values may be keyed into the Assigning Professional field:
• HSA - Medibank Health Solutions medical advisor
• MSP - Medical services provider.
• ODR - Other doctor
• TDR - Treating doctor, or
• APL - Review or appeal
• Event Date, this change will be the date the MA002R is signed
• once the required changes have been made, or it is determined that no changes are required, press [Enter]

It is mandatory to key a value in the Inability to Use Public Transport field on a new event line. Valid values are:

• P - Permanent inability to use public transport
• E - Extended inability to use public transport
• N - No inability to use public transport either permanently (PRM) or for an extended period

Determine and key the correct value.

The Event Date will be the date the MA002R is signed, Press [Enter].

Note: it is not necessary to re-code any existing data in other fields as the system will automatically fill in the other fields.

When the Assessment Results (AR) screen displays, check the AR accurately reflects the results of the reassessment.

Finalise the activity via the AR screen.

Record the details on a DOC.

Ensure the service update is completed in PQSS.

As medical reviews are generally issued at the same time as work/training reviews, it may be necessary to process the work/training review.

If a work/training review has not yet been lodged, procedure ends here.