Request for an explanation or application for a formal review 109-02000000
Expand allIf a customer contacts about formal review delays, staff must read this Operational Message: Formal review delays
Add the course number to the Search field in the Learning Portal (LMS) in ESSentials:
- CLK00899 - TCF Review Provisions
- CLK00922 - JSCF Review and Appeal
- CLK01038 - Rejected Claims
- CLK01172 - Carer Allowing (child)
Customer Service Delivery Group (CSDG) staff complete:
- CLK01303 - The Internal Review Process (CSDG only)
- CLK01252 - The SME role in Internal Review
Non-CSDG staff complete:
- CLK01251 - The Internal Review Process
- CLK01252 - The SME role in Internal Review
To undertake the SME role, Service Officers must complete the eLearning courses above and be recognised as SMEs by team leaders or line managers. Line manager approval must be obtained before participating in the eLearning courses.