Request for a Subject Matter Expert (SME) explanation or application for a formal review 109-02000000
Expand allAdd the course number to the Search for Learning field on the SuccessFactors > Learning page:
- CLK00899 - TCF Review Provisions
- CLK00922 - JSCF Review and Appeal
- CLK01038 - Rejected Claims
- CLK01172 - Carer Allowance (child)
All staff complete:
- CLK01251 - The Internal Review Process
Staff undertaking the Subject Matter Expert (SME) role must also complete:
- CLK01252 - The SME role in Internal Review
To undertake the SME role, Service Officers must complete the eLearning courses above and be recognised as SMEs by team leaders or line managers. Line manager approval must be obtained before participating in the eLearning courses.