Customer compensation and act of grace payments 109-07040000

Policy

Social Security Guide, 1.3, Administrative Principles

Family Assistance Guide, 1.4, Administrative Principles

Compensation for Detriment caused by Defective Administration Scheme

Department of Finance website, Resource Management Guide 409: Scheme for Compensation for Detriment caused by Defective Administration

Act of grace payments

Department of Finance website, Resource Management Guide 401: Requests for discretionary financial assistance under the Public Governance, Performance and Accountability Act

Legislation

Links to the Federal Register of Legislation site go to a 'Series' page. Select the ‘Latest’ version.

Legal liability

Legal Services Directions 2017

Judiciary Act 1903, Part VIIIC, section 55ZF, Attorney General may issue directions

Act of grace payments

Public Governance, Performance and Accountability Act 2013, Part 2-4, Division 7, section 65, Act of grace payments by the commonwealth