Farm Financial Assessments (FFA) 002-02070010
Expand allExternal website
Department of Agriculture, Fisheries and Forestry website
Farm Household Allowance and financial assessment guidelines, for details about FFA preparation and a Companion Guide for farmers and financial assessors completing an FFA.
ICT Service Desk referrals
To report issues with:
- automatic creation of the Social Services Plan (SSP) after resolving an FFA failure, processing staff are to escalate to ICT through Digital Assistant Roxy
- online access that were not able to be resolved, submit the mySupport webform Centrelink online account issues
To submit the relevant webform:
- Go to mySupport
- Search using key words or the name of the webform and select the relevant webform
- Complete and Submit the form taking note of any receipt or reference code produced
Details for Service Officers to help customers and financial accessors complete the FFA online
This table contains details for Service Officers to help manage enquiries from customers and financial assessor about completing the FFA online.
Financial assessors have 'Implied Authority', so Service Officers must help them when they contact about the customer's FFA.
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Item |
Description |
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1 |
Farm Information portal system issues If a customer or financial assessor reports they are having online system issues with the Farm Information portal when completing their part of the FFA:
If the issue cannot be resolved, see the Resources page of Troubleshooting Centrelink self service to escalate the issue. The escalation must include the financial assessor's name and contact phone number and the customer's Customer Reference Number (CRN). Record details on a DOC on the customer's record of the issue and action taken. |
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2 |
Customer advises FFA submitted but not showing on the record Where a customer advises they have submitted their FFA, but this is not showing on their record as having been received, ICT cannot manually apply the data. The FFA will need to be withdrawn and a new FFA request issued. When the customer completes the FFA, they must make sure they accept the Declaration before submitting Part A of the FFA. Once the customer successfully submits Part A, the financial assessor can complete Parts B-D. |
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3 |
Re-use of One Time Access Code (OTAC) The OTAC is used by the financial assessor to access the customer's online FFA. The OTAC can be used several times while completing the FFA. This means the financial assessor can record and save data while they are completing the FFA and access the FFA again. The OTAC will cease to provide access when the FFA has been Submitted or if the OTAC has expired after several months. |
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4 |
Questions in the FFA If the enquiry is about the details needed in the FFA or clarification of questions in the FFA, refer the customer to the Farmer Assistance hotline 132 316. Do not transfer any Centrelink online account issues raised by the customer or the financial assessor to the Farmer Assistance hotline. These are managed using normal trouble shooting and escalation procedures. See Help for Service Officers with Centrelink online accounts. |
FFA Link Verbal Declaration and Consent
The FHCO must read the following declaration to the customer and their partner to establish consent to link the FFA:
- you have the choice to complete a combined FFA with your partner or an individual FFA
- if you choose to complete separate FFAs:
- the FFA cannot be linked at a later date
- you will have to complete annual Farm Financial Updates separately
- if you choose to complete a combined FFA:
- the FFA cannot be unlinked
- one person must be selected as the main partner
- it can only be reviewed by the main partner on their file
- you can also choose to combine your annual Farm Financial Updates or complete them separately
- you and your partner can:
- participate in the FFA process with the financial assessor
- view the FFA, once submitted by the financial assessor, in your online account
- if there is any information in the FFA that:
- affects your eligibility for payment, more evidence will be sought and discussed with you and your partner
- you believe is incorrect, we can discuss this and update our systems
- do you agree to share the FFA with your partner?