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Self service for nominees 133-02080000

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Services available to a nominee via principal's record

To access a Centrelink online account for their principal(s), nominees require their own active Centrelink online account.

Payment Nominee (NOP)

Correspondence Nominee (NOC)

Payment and Correspondence Nominee (NOB)

Nominee Organisation (NOM ORG) - Note: for the purposes of the table below, the nominee organisation is either a NOC or a NOB

The tables below describe which online services are available to each type of nominee via a customer's record. The nominee types are described above.

Advance Payments
Service

NOP

NOC

NOB

NOM ORG

View/Apply/Repay/Manage Advance Payments

N

Y

Y

Y


Letters will suppress and notification of rejection/grant of an Advance Payment application will be via the receipt page. A letter will go to the principal advising of the rejection or grant.

Aged Care calculation of your cost of care
Service

NOP

NOC

NOB

NOM ORG

Make a claim

N

Y

Y

Y

View your online claims

N

Y

Y

Y


Apply for a Payment or Concession Card
Service

NOP

NOC

NOB

NOM ORG

Make a claim

Note: this option will always display for NOCs, NOBs and nominee organisations, however they can only claim some payments. See the appropriate tables below to confirm if nominee can claim the payment or service.

N

Y

Y

Y

View Your Online Claims

Note: this option will always display, however NOCs and NOBs and nominee organisations can only claim some payments. See the appropriate tables below to confirm if nominee can claim the payment or service.

N

Y

Y

Y

Claim for Essential Medical Equipment Payment (EMEP)

N

N

N

N

Renew your Low Income Health Care Card

N

Y

Y

N

Farm Financial Assessment

N

N

N

N


Assurance of Support
Service

NOP

NOC

NOB

NOM ORG

Assurance of Support

N

N

N

N


Carers
Service

NOP

NOC

NOB

NOM ORG

View/Update absence from care

N

Y

Y

Y

Child to Adult Transfer

N

Y

Y

Y

Make a claim - Carer Payment and/or Carer Allowance

N

Y

Y

N

View Your Online Claim

N

Y

Y

N

Caring details update

N

Y

Y

Y

Complete Carer Allowance review

N

Y

Y

Y


Child Care
Service

NOP

NOC

NOB

NOM ORG

View Child Care Details and Payments

N

Y

Y

Y

View Your Online Claims

N

Y

Y

Y

Child Care Subsidy Summary

N

Y

Y

Y

Allocate hours

N

Y

Y

Y

Child Care Subsidy participation details

N

Y

Y

Y

Withholding percentage

N

Y

Y

Y

Enrolments

N

Y

Y

Y

Manage child education details

N

Y

Y

Y

Attendance record

N

Y

Y

Y

Temporary financial hardship

N

Y

Y

Y

Claim Child Care Subsidy

N

Y

Y

Y


Concession Cards
Service

NOP

NOC

NOB

NOM ORG

Claim a Low Income Health Care Card (LIC)

N

Y

Y

N

Claim a Foster Care Child Health Care Card (FST)

N

Y

Y

N

Claim an Ex-Carer Allowance Child Health Care Card (EHC)

N

Y

Y

N

View and update Your online claims (EHC, FST, LIC)

N

Y

Y

N

Renew your Low Income Health Care Card

N

Y

Y

N

Make a claim - Commonwealth Seniors Health Card

N

Y

Y

Y


Crisis Payments
Service

NOP

NOC

NOB

NOM ORG

Release from prison or psychiatric confinement (PRI)

N

Y

Y

Y

Extreme Circumstances (EXV)

N

Y

Y

Y

Other Extreme Circumstances (EXO)

N

Y

Y

Y

Humanitarian entrants (HUM)

N

Y

Y

Y


Deductions
Service

NOP

NOC

NOB

NOM ORG

View/Add/Change Deductions

Y

Y

Y

Y


Disabilities
Service

NOP

NOC

NOB

NOM ORG

Make a claim - Disability Support Pension

N

Y

Y

Y

View your online claims

N

Y

Y

Y

Make a claim - Mobility Allowance

N

N

N

N


Documents and Statements
Service

NOP

NOC

NOB

NOM ORG

Request a Document

N

Y

Y

Y

Upload Documents

N

Y

Y

Y

View Upload History

N

Y

Y

Y


Electronic Messaging and Letters
Service

NOP

NOC

NOB

NOM ORG

View online letters

N

Y

Y

Y

Electronic Messaging and Letters Subscription

N

N

N

N


Nominees will be able to view ALL mail for both themselves as a customer and as a nominee, in their own record

Family Assistance
Service

NOP

NOC

NOB

NOM ORG

Update Family Income Estimate

N

Y

Y

Y

View/Update Payment Choices

View only

Y

Y

Y

Advise Return to Work

N

Y

Y

Y

View Family Income History

N

Y

Y

Y

Advise Non-lodgement of Tax Return

N

Y

Y

Y

Update Healthy Start for School Review

N

Y

Y

Y

View/Update Child Education Details

N

Y

Y

Y

Add newborn child

N

N

N

N

Complete FTB child reviews

N

Y

Y

Y

Make a claim

N

Y

Y

Y


Income and assets
Service

NOP

NOC

NOB

NOM ORG

View/Update Income and Assets

N

Y

Y

Y

Advise Parental Income

N

Y

Y

Y

Income Stream Review

N

Y

Y

Y


Income Management/Basics Card
Service

NOP

NOC

NOB

NOM ORG

Account Details and Funds Transfer

Y

Y

Y

Y

Expense Allocations

Y

Y

Y

Y

End your Voluntary Income Management Agreement

N

N

N

N


Job seekers
Service

NOP

NOC

NOB

NOM ORG

Make a claim - JobSeeker Payment (JSP)

N

Y

Y

N

Make a claim - Youth Allowance (YA) (job seeker)

N

Y

Y

N

View Your Online Claims

N

Y

Y

N


Money You Owe
Service

NOP

NOC

NOB

NOM ORG

Repay the Money You Owe

Y

Y

Y

Y


NOP are restricted to viewing repayments made via deductions from a Centrelink payment

My profile
Service

NOP

NOC

NOB

NOM ORG

My details - displays basic personal information about the customer

N

Y

Y

Y

My contact - displays current address, accommodation and contact details of the customer

N

Y

Y

Y

My family - displays dependent child relationships, child education, child care and parental income information

N

Y

Y

Y

My finances - displays current financial details of the customer

N

Y

Y

Y


Nominee Access
Service

NOP

NOC

NOB

NOM ORG

View/Add/Update nominee arrangement

Y

Y

Y

Y


Nominees can only view the nominee arrangement applicable to them and accept or decline pending nominee requests. Nominees cannot add or cease arrangements online.

Paid Parental Leave scheme
Service

NOP

NOC

NOB

NOM ORG

Paid Parental Leave circumstances

N

Y

Y

Y

Dad and Partner Pay circumstances

N

Y

Y

Y

Make a claim - Parental Leave Pay

N

Y

Y

Y

Make a claim - Dad and Partner Pay

N

N

N

N


Parenting Payment
Service

NOP

NOC

NOB

NOM ORG

Make a claim - Parenting Payment

N

Y

Y

N

View Your Online Claim

N

Y

Y

N


Payment Details
Service

NOP

NOC

NOB

NOM ORG

Payments, Services and Rate Estimators
  • Payment and Service Finder
  • Compensation Estimator

Y

Y

Y

Y

View Payment History

Y

Y

Y

Y

View/Update Payment Destination

Y

Y

Y

Y


  • Due to privacy reasons, a Correspondence Nominee (NOC) cannot view payment destination if the principal has a different Payment Nominee
  • The NOC can view payment destination if they are also the Payment Nominee
  • The NOC will have access to update the principal's payment destination details
  • The NOC can only update the principal's payment destination details:
    • to an account that the principal maintains either alone or jointly, and
    • when the principal does not have a payment nominee
Personal Details
Service

NOP

NOC

NOB

NOM ORG

Manage Appointments

N

Y

Y

Y

View/Update Address, Accommodation or Contact Details

N

Y

Y

Y

Rent Assistance Review

N

Y

Y

Y

Family Home Address

N

Y

Y

Y

Travelling Outside of Australia

N

Y

Y

Y


A nominee cannot update:

  • their own contact details through a principal's record
  • personal details of an Aged Care (RCA) (only) customer online
Report Employment Income
Service

NOP

NOC

NOB

NOM ORG

Report

N

Y

Y

Y

View Reporting Dates

N

Y

Y

Y

View Employment Income

N

Y

Y

Y

View Income Bank Balance

N

Y

Y

Y

View Working Credit Balance

N

Y

Y

Y

View Work Balance Bonus

N

Y

Y

Y

Advise End of Employment

N

Y

Y

Y

Update Employment Status (student notification reporters only)

N

N

N

N

Update Employment Status (AGE, CAR, and PP without participation requirements)

N

Y

Y

Y


Self Service Access
Service

NOP

NOC

NOB

NOM ORG

Change Password

N

N

N

N

Manage Secret Questions and Answers

N

N

N

N


Seniors
Service

NOP

NOC

NOB

NOM ORG

Make a claim - Age Pension (including Age Pension Bonus Scheme)

N

Y

Y

Y

Transfer to Age Pension

N

Y

Y

Y

View Your Online Claims

N

Y

Y

Y

Make a claim - Commonwealth Seniors Health Card

N

Y

Y

Y

Make a claim – Aged Care calculation of your cost of care

N

Y

Y

Y

Make a claim – Home Equity Access Scheme (nominee must have legal authority to manage principal’s real estate and finances)

N

Y

Y

Y


Special Benefit
Service

NOP

NOC

NOB

NOM ORG

Make a claim - Special Benefit

N

Y

Y

Y

Special Benefit Review

N

Y

Y

Y


Students and apprenticeships
Service

NOP

NOC

NOB

NOM ORG

Check independence through work history

N

Y

Y

Y

Make a Claim - Austudy (AUS) (students and apprentices)

N

Y

Y

N

Make a Claim - Youth Allowance (YA) (students and apprentices)

N

Y

Y

N

Make a Claim - ABSTUDY

N

N

N

N


Study Details
Service

NOP

NOC

NOB

NOM ORG

View/Update study details

N

Y

Y

Y

Digital Study Load Declarations

N

Y

Y

Y

Apply for Student Start-up loans

N

Y

Y

N

Manage or cancel Student Start-up loans

N

Y

Y

N


Supplements
Service

NOP

NOC

NOB

NOM ORG

Make a Claim - Pensioner Education Supplement

N

Y

Y

N

View Your Online Claims

N

Y

Y

N


View and Agree to Job Plan
Service

NOP

NOC

NOB

NOM ORG

View and Agree to Job Plan

N

Y

Y

Y


Online guides

Centrelink online account help - Add a nominee online guide

Centrelink online account help - Cancel a nominee online guide

Centrelink online account help - Respond to a nominee request online guide

Centrelink online account help - Withdraw a nominee request online guide

Digital Support Products

Online guides and videos show how customers use self service.

Customers can view these through:

Staff can view these through:

Online nominee access processes
Online nominee access option

Online nominee access process

Online nominee access activation

Self managed - Customer as principal

From Centrelink online account homepage, select MENU > My details > Nominee arrangements > Manage nominee arrangements. Submit the request to appoint an individual nominee.

A proposed nominee must have a Centrelink online account linked to myGov.

Nominee gets a task on their Centrelink online account homepage to accept/decline the nominee request sent by the principal. If the nominee accepts, the online nominee access will activate.

End of process

Self managed - customer as nominee

Nominee arrangement is active on NOLS screen

Nominee has a Centrelink Online account linked to MyGov.

Online nominee access is active.

End of process