Claiming Medicare benefits online 133-02090040
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Online guides and videos show customers how to use self service.
Customers can view these through:
- Services Australia website > Help for myGov, online accounts and mobile apps
- Services Australia - YouTube channel
Staff can view these through:
Upload documents error messages
| Message | Description |
| You must attach at least one document. | When customers select Next without uploading any documents. |
| Same document already attached. | When customers upload a duplicate file with the same name and format. |
| The document format that you have attempted to attach is not accepted. Please use one of the following formats and try again: PDF, JPG, GIF, PNG or BMP. | When customers try to upload a file that is not in PDF, JPG, GIF, PNG or BMP format. |
| The document size that you are attempting to attach is too large. Try converting your document to a smaller format or splitting it into numerous documents to attach. Maximum document size is 5MB. | When customers try to upload a file that is more than 5MB. |