Claiming Medicare benefits online 133-02090040
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Online guides and videos show customers how to use self service.
Customers can view these through:
- Services Australia website > Help for myGov, online accounts and mobile apps
- Services Australia - YouTube channel
Staff can view these through:
Upload documents error messages
This table describes messages that may show in a Medicare online account.
|
Message |
Description |
|
You must attach at least one document. |
When customers select Next without uploading any documents. |
|
Same document already attached. |
When customers upload a duplicate file with the same name and format. |
|
The document format that you have attempted to attach is not accepted. Please use one of the following formats and try again: PDF, JPG, GIF, PNG or BMP. |
When customers try to upload a file that is not in PDF, JPG, GIF, PNG or BMP format. |
|
The document size that you are attempting to attach is too large. Try converting your document to a smaller format or splitting it into numerous documents to attach. Maximum document size is 5MB. |
When customers try to upload a file that is more than 5MB. |