Online or Assisted Customer Claim (ACC) for family assistance and Parental Leave Pay (PPL) 133-03010070
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- For help with information or questions in the online claim, customers can call Services Australia
- For help with technical difficulties only, customers can contact online or call the Online Service Support Hotline and select Option 3
Issuing FDF
Complete required fields.
If creating the letter in:
- Customer First, select Continuation from the Benefit Status field. Do not select New Claim
-
Process Direct and Customer First, add the following text in the Free Text field:
Your signed Families Declaration Form. If this signed form is not returned your started claim cannot be assessed and you will need to submit a new claim.
Claim signature requirements
Family Tax Benefit (FTB) and Paid Parental Leave (PPL) claim signature requirements
Paper claim forms for nominees
- FA100 - Notes for Claim for Parental Leave Pay and Family Tax Benefit
- FA048 - Claim for an annual lump sum payment of Family Tax Benefit - a payment to help families with the cost of raising children for the 2023-24 financial year
- FA008m - Notes for Bereavement Payment of Parental Leave Pay, Family assistance.
Digital Support Products
Online guides and videos show how customers use self service.
Customers can view these through:
- Services Australia website > Online help link
- Services Australia - YouTube Channel
Staff can view these through: