This table provides system rejection codes, expanded reasons as shown on the Request Advance Details (AVR) screen, the reason the customer sees online and the advance type.
|
Rejection codes |
Expanded reason for rejection |
Rejection reason shown online |
Advance type |
|
2FT |
Cannot grant 2 one-off FTB advances on the same day |
you are unable to have two one-off Family Tax Benefit advances approved on the same day |
FTB |
|
ADV |
Repaying an earlier advance |
you are still repaying an Income Support Payment advance payment. You cannot have more than one advance of an Income Support Payment at one time. Note: this rejection does not apply to pension or FTB customers as these customers are able to have more than one advance at a time |
ADV/MOB |
|
APY |
Advance paid in last 12 months |
you received your most recent standard advance (Income Support Payment) less than 12 months ago. Only one standard advance is permitted every 12 months. Note: this rejection does not apply to pension or FTB customers as these customers are able to have more than one advance at a time |
ADV/MOB |
|
AQP |
Not receiving qualifying payment |
not receiving qualifying payment |
ADV/MOB |
|
BOA |
Student is a boarder |
you are boarding at a school or hostel |
ADV |
|
CCA |
Has current regular FTB advance |
you received a regular Family Tax Benefit advance in the past 26 weeks. Only one regular advance is permitted every 26 weeks |
FTB |
|
CEA |
Cease regular advance request |
your Family Tax Benefit advance has been stopped at your request |
FTB |
|
CNR |
Cannot afford repayments |
your request indicates that funds you have remaining will not meet the repayments |
SEA |
|
EXP |
Cannot confirm expenses for job |
you could not confirm expenses for the job |
SEA |
|
FAP |
Lump sum advance already paid |
you have already received or will receive a Family Tax Benefit advance payment for this period |
FTB |
|
FAR |
Not eligible for Family Tax Benefit Part A on the day the advance was requested |
you are not receiving Family Tax Benefit therefore you are not eligible for a Family Tax Benefit advance |
FTB |
|
FCS |
Customer has outstanding Child Support Agency debt |
Centrelink is recovering money you owe to the Commonwealth. You may apply for an advance as soon as your Centrelink account is paid in full |
FTB |
|
FNE |
-
Ineligible Family Tax Benefit Part A at start of period, or
-
Family Tax Benefit Part A not twice advance rate
|
you are not in receipt of Family Tax Benefit Part A at the start of the advance period |
FTB |
|
FNP |
Not current Family Tax Benefit Part A at request date |
you are not currently receiving Family Tax Benefit Part A as a fortnightly payment |
FTB |
|
FSP |
Customer has outstanding debt |
our records indicate that you owe money to the Commonwealth. We cannot pay you a Family Tax Benefit advance until this money is recovered |
FTB |
|
GMA |
Requested advance amount greater than max advance amount |
as your requested advance amount is greater than the maximum advance amount |
FTB |
|
GSH |
Balance outstanding will be over $500 |
the outstanding balance would be over $500 |
SEA |
|
HAR |
Cannot afford repayments |
the funds you have remaining will not meet the repayments |
ADV/SEA/FTB |
|
LBR |
FTB Part A is lower than the basic rate for one child under 18 |
your Family Tax Benefit rate is below the minimum required rate to receive an advance payment |
FTB |
|
LMA |
Advance payment is less than the minimum amount |
the minimum amount is not available to you at this time |
ADV/FTB |
|
LTM |
Allowable or requested advance amount is less than $250 |
you are not eligible to receive the minimum advance amount of $250 (income support only). |
ADV |
|
L50 |
Amount of advance less than $50.00 |
the minimum advance amount is $50 |
SEA |
|
L6W |
Job will not last 6 weeks |
The job offer is for less than 6 weeks |
SEA |
|
NIH |
Does not satisfy hardship test |
you have not satisfied the hardship test |
SEA |
|
NLC |
Not living or capital expense |
it was not for a living or capital expense: invalid for PPP ADV |
ADV |
|
NQP |
Not paid a qualifying payment |
you are not receiving a qualifying Income Support Payment for an advance |
ADV/SEA/FTB |
|
NRA |
Not in Australia on date of claim |
our records indicate that you are not in Australia. Income Support Payment advances can only be paid to applicants who are in Australia |
ADV |
|
OTH |
Other |
we are unable to process the application via self service. If you wish to apply please call us on your main payment line |
SEA/FTB |
|
PIP |
Family Tax Benefit instalments prohibited |
you are prohibited from receiving a Family Tax Benefit advance |
FTB |
|
POD |
Person has overpayment/ debt |
our records indicate that you owe money to the Commonwealth. We cannot pay you an Income Support Payment advance until this money is recovered |
ADV/SEA/FTB |
|
RAT |
Earnings will not reduce rate by 50% or more |
your employment income would not reduce your benefit by 50% or more |
SEA |
|
RCC |
Regular care child/ren only |
you are not receiving enough Family Tax Benefit Part A to be paid the advance |
FTB |
|
RNE |
Not Mobility Allowance eligible for full period |
you are not eligible to receive Mobility Allowance for the full period |
MOB |
|
ROA |
Repaying advance from 12 months ago |
you are repaying an advance payment(s) you received over 12 months ago. You may be able to receive another advance payment when you have repaid the outstanding amount(s) |
ADV/FTB |
|
RSR |
Reduced/suspended recovery in place |
you currently have a reduced or suspended recovery arrangements in place for another Family Tax Benefit advance |
FTB |
|
SSE |
Less than 3 months continuity |
you have not been receiving a qualifying Income Support Payment for at least 3 months before applying for the advance |
ADV/SEA |
|
WDR |
Claim withdrawn |
You have withdrawn your application |
ADV/MOB/SEA /FTB |
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