Rejection codes | Expanded reason for rejection | Rejection reason shown online | Advance type |
2FT | Cannot grant 2 one-off FTB advances on the same day | you are unable to have 2 one-off Family Tax Benefit advances approved on the same day | FTB |
ADV | Repaying an earlier advance | you are still repaying an Income Support Payment advance payment. You cannot have more than one advance of an Income Support Payment at one time. Note: this rejection does not apply to pension or FTB customers as these customers are able to have more than one advance at a time | ADV/MOB |
APY | Advance paid in last 12 months | you received your most recent standard advance (Income Support Payment) less than 12 months ago. Only one standard advance is permitted every 12 months. Note: this rejection does not apply to pension or FTB customers as these customers are able to have more than one advance at a time | ADV/MOB |
AQP | Not receiving qualifying payment | not receiving qualifying payment | ADV/MOB |
BOA | Student is a boarder | you are boarding at a school or hostel | ADV |
CCA | Has current regular FTB advance | you received a regular Family Tax Benefit advance in the past 26 weeks. Only one regular advance is permitted every 26 weeks | FTB |
CEA | Cease regular advance request | your Family Tax Benefit advance has been stopped at your request | FTB |
FAP | Lump sum advance already paid | you have already received or will receive a Family Tax Benefit advance payment for this period | FTB |
FAR | Not eligible for Family Tax Benefit Part A on the day the advance was requested | you are not receiving Family Tax Benefit therefore you are not eligible for a Family Tax Benefit advance | FTB |
FCS | Customer has outstanding Child Support Agency debt | Centrelink is recovering money you owe to the Commonwealth. You may apply for an advance as soon as your Centrelink account is paid in full | FTB |
FNE | Ineligible Family Tax Benefit Part A at start of period | you are not in receipt of Family Tax Benefit Part A at the start of the advance period | FTB |
FNF | Family Tax Benefit Part A not twice advance rate | you are not receiving enough Family Tax Benefit Part A to be paid the advance | FTB |
FNP | Not current Family Tax Benefit Part A at request date | you are not currently receiving Family Tax Benefit Part A as a fortnightly payment | FTB |
FSP | Customer has outstanding debt | our records indicate that you owe money to the Commonwealth. We cannot pay you a Family Tax Benefit advance until this money is recovered | FTB |
GMA | Requested advance amount greater than max advance amount | as your requested advance amount is greater than the maximum advance amount | FTB |
HAR | Cannot afford repayments | the funds you have remaining will not meet the repayments | ADV/FTB |
LBR | FTB Part A is lower than the basic rate for one child under 18 | your Family Tax Benefit rate is below the minimum required rate to receive an advance payment | FTB |
LMA | Advance payment is less than the minimum amount | the minimum amount is not available to you at this time | ADV/FTB |
LTM | Allowable or requested advance amount is less than $250 | you are not eligible to receive the minimum advance amount of $250 (income support only). | ADV |
L50 | Amount of advance less than $50.00 | the minimum advance amount is $50 | SEA |
NLC | Not living or capital expense | it was not for a living or capital expense: invalid for PPP ADV | ADV |
NQP | Not paid a qualifying payment | you are not receiving a qualifying Income Support Payment for an advance | ADV/FTB |
NRA | Not in Australia on date of claim | our records indicate that you are not in Australia. Income Support Payment advances can only be paid to applicants who are in Australia | ADV |
OTH | Other | we are unable to process the application via self service. If you wish to apply please call us on your main payment line | FTB |
PIP | Family Tax Benefit instalments prohibited | you are prohibited from receiving a Family Tax Benefit advance | FTB |
POD | Person has overpayment/ debt | our records indicate that you owe money to the Commonwealth. We cannot pay you an Income Support Payment advance until this money is recovered | ADV/FTB |
RCC | Regular care child/ren only | you are not receiving enough Family Tax Benefit Part A to be paid the advance | FTB |
RNE | Not Mobility Allowance eligible for full period | you are not eligible to receive Mobility Allowance for the full period | MOB |
ROA | Repaying advance from 12 months ago | you are repaying an advance payment(s) you received over 12 months ago. You may be able to receive another advance payment when you have repaid the outstanding amount(s) | ADV/FTB |
RSR | Reduced/suspended recovery in place | you currently have a reduced or suspended recovery arrangements in place for another Family Tax Benefit advance | FTB |
SSE | Less than 3 months continuity | you have not been receiving a qualifying Income Support Payment for at least 3 months before applying for the advance | ADV |
WDR | Claim withdrawn | You have withdrawn your application | ADV/MOB/FTB |
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