Update address, accommodation or contact details online 133-04150020

Category

Description

1

Residential Care Allowance (RCA), Status Resolution Support Services (SRSS)

This service is not currently available to these customers.

2

Payment suspended or cancelled due to whereabouts unknown

• The customer or their partner's payment is suspended due to whereabouts unknown (SUS-WUK) and they are not 'current' on another payment
• The customer or partner's payment is cancelled next pay due to whereabouts unknown (CNP-WUK)

3

Nominees

• If the nominee is a payment nominee only, they cannot use this service to act for someone else
• The nominee can use this service to act for someone else if they are:
• correspondence nominee, or
• correspondence and payment nominee

4

Income managed customers

Customers cannot update their home, temporary or term address details if they are income managed under these measures:

• Disengaged Youth (DEY)
• Long Term Welfare Payment Recipient (LTWPR)
• Compulsory Income Management - CIM
• Voluntary Income Management (IVO)
• Vulnerable Income Management (VLN)
• Vulnerable Welfare Payment Recipient (VWPR)

5

Customers with an outstanding Rent Assistance (RA) Profile Review

If a customer has an RA Profile Review with a status Open, they will not be able to update their address or accommodation details until they have responded to the review.

They can update their details from a date in the past as part of the review process. However, if they want to make a future update, they must complete the review first.

6

Customers without a HOME/TEMP/TERM address or currently overseas

Customers without a HOME/TEMP/TERM address or customers currently overseas cannot access the Accommodation service.

7

Customer is partnered and has one of the following qualifier codes on the Marital Status (MS) screen:

• GAC - in Gaol
• GAP - Ptnr in Gaol
• ILB - Ill Sep/Both Left Home
• ILC - Ill Sep/Left Home
• ILP - Ill Sep/Ptnr Left Home
• OVC - O/seas (Never in AUST)
• OVP - Ptnr O/S Never in AUST
• PSB - Psych Care/Both L/Home
• PSC - Psych Care/Left Home
• PSP - Ptnr in Psych Care
• REC - In Respite Care
• REP - Ptnr in Respite Care
• TEB - Tmp Sep/Both Left Home
• TEC - Tmp Sep/Left Home
• TEP - Tmp Sep/Ptnr Left Home

8

Customer has a started CDC, HML or NOM activity on their record

When this occurs, customers will see an advising message.

Item

Description

1

Mandatory field

If a field is a mandatory field (marked with an asterisk), the customer must either select the radio button answer or enter the required details. Otherwise, an error message shows.

2

Date field

If the date is entered incorrectly, an error message shows. It tells them the entry is not a valid date.

3

Amount field

If an amount is entered incorrectly, an error message shows. It tells them the entry is not a valid amount.

4

Phone number field

If an incorrect amount of numbers is entered for the phone number type, an error message shows. It tells them:

• Home/Work/Fax phone numbers:
• Phone number is invalid, or
• Phone numbers starting with "XX" must be 10 digits long
• Mobile numbers:
• Phone number is invalid, or
• Mobile numbers starting with "04" must be 10 digits long