Skip to navigation Skip to content

View/update overseas travel online 133-04150030

Expand/Collapse all sectionsExpand all



This document outlines how to assist customers to report details about their overseas travel online. Some customers can see and make certain updates to their current and future overseas travel online.

On this page:

Situations where the digital service can be used to advise new travel details

Centrelink online account - Travelling outside of Australia service

Situations where the digital service can be used to advise new travel details

Table 1: staff can view the Travelling outside of Australia online guide, video tutorial and Staff Simulation on the Digital Support Products sub-site.

Expand table

Item

Description

1

Digital service

The digital service will assess portability for the customer by using data from the customer's record in conjunction with their responses. The possible results are:

  • a portability assessment occurs. The customer does not need to contact. See Item 2
  • preliminary advice is provided. The customer will need to contact to discuss their situation. See Item 3
  • a portability assessment cannot occur. The customer will need to contact to discuss their situation. See Item 4

2

A portability assessment occurs and no contact is necessary

There are no other factors that could affect the portability result. The system will code the future travel details on the customer's record. The customer will receive a receipt number.

This type of assessment occurs in 2 situations:

  • where payment is portable:
    • customers who are travelling for less than 6 weeks (or less than 26 weeks for Age Pension)
    • customers who are travelling for more than 6 weeks and are portable for 6 weeks only with no possibility of extension
    • customers whose payments are portable until the end of a limited qualification period
  • where payment is not portable:
    • customers, children and care receivers leaving to reside in another country and their payment and/or card is not portable
    • customers who are former residents and they are not travelling to an agreement country
    • customers who are temporary protection visa holders
    • customers who advise they are travelling for a reason that is not an approved reason

3

Preliminary portability result occurs but the customer needs to contact

Customers will need to contact the agency to find out what rate changes will occur or to explore potential opportunities to gain 'extra' portability.

Situations include customers who are:

  • not portable, unless they contact to be assessed for:
    • an approved reason for travel
    • possible transfer to an agreement
  • portable for 6 weeks but they are travelling for longer. There is a possibility of an extension of their payment (for example, overseas study, agreement transfer or medical assessment)
  • travelling for more than 6 weeks (or more than 26 weeks for Age Pension). The customer is portable for the duration of their absence. Customers should contact to discuss the rate changes (for example, Australian Working Life Residence (AWLR), Family Tax Benefit (FTB) rate reductions)

4

Portability assessment cannot occur by the online service

If a portability assessment cannot occur, there will be no update made to the customer's record. Customers who cannot submit their update online need to contact the agency.

These situations include:

  • customers paid under an agreement (excluding NZ). Centrelink International Service (CIS) will assess these customers
  • Carer Allowance and Carer Payment customers, their care receivers, and children who do not have matching travel dates
  • customers paid Disaster Recovery Allowance
  • customers affected by the portability return rules (family assistance and parenting payments)
  • customers in receipt of certain add-ons who are travelling for more than 6 weeks
  • customers in receipt of Assistance for Isolated Children who are leaving temporarily
  • Disability Support Payment customers who do not have a current 'no future work capacity' assessment
  • customers who are leaving permanently and advise more than 28 days before departure. These customers will need to notify within 28 days of leaving Australia

Centrelink online account - Travelling outside of Australia service

Table 2: staff can view the Travelling outside of Australia online guide, video tutorial and the Staff Simulation on the Digital Support Products sub-site.

Expand table

Item

Description

1

Accessing the service

In Centrelink online account, select:

  • MENU from the homepage
  • My details
  • Personal and contact details
  • Travelling outside of Australia

2

Travelling outside of Australia page

This page shows any current and future travel plans already advised to the agency. Customers cannot have more than one future travel details on this page.

From this page, eligible customers can:

  • add new travel details for assessment. See Item 3
  • edit certain details about their 'current' travel/trip if they are currently overseas. See Item 4
  • delete future travel details recorded. See Item 5

Note: a message will show when customers are not eligible to notify of updates to travel details online. For a list of system messages, see the Resources page.

Online guide

See Centrelink online account help - Travelling outside of Australia online guide.

3

Add new travel details

Select Add Travel details. The customer will be asked questions about their travel plans.

Where possible, the service will complete the assessment. The update will occur on the customer's record. The customer will go to the Review and Submit page.

See Item 6.

4

Edit travel details

A customer can change travel details already advised to the agency. Customers will use Edit to update the information shown on the Travelling outside of Australia page.

Customers can edit future travel details when there is no approved reason recorded for the future travel.

Customers currently overseas can only Edit current travel details if their trip has either:

  • a date of return in the future, or
  • an historical date of departure with no corresponding date of return

Customers can update their date of return, country and reason. Customers cannot update the prefilled date of departure from the Department of Home Affairs.

5

Delete travel details

Customers can remove future travel details already advised to the agency by selecting Delete. The customer's record will update and a DOC is created. The customer can select Delete from the entry page.

The Delete travel details page shows and will ask:

  • Are you sure you wish to remove the following?
    • Travelling to
    • Reason for travelling
    • Date of departure
    • Date of return

Your partner's travel plans will not be removed.

Customer will select Yes or No button as appropriate.

If the customer selects Yes, the Review and Submit page will show. See Item 6

6

Review and Submit

The Review and Submit page will show when the service is able to make updates to the customer's record. It will provide a summary of the details advised and a declaration that the details given are correct.

From this page, customers can:

  • select Begin to check their updates are correct
  • select Previous to go back and make changes
  • Accept the declaration of their travel update and select Submit to have the service apply the update to their record. Customers will go to the Receipt page if the update is successful. See Item 7

7

Receipt page

When the customer submits the update, a message will show stating ‘Your travel details were successfully submitted.’

The Receipt page shows the following details:

  • Receipt number
  • CRN
  • Date/time of submission
  • Information they have provided

Based on the details the customer provides, the service will show the following at Next Steps:

  • the effect on the customer's payments, cards and add-ons
  • customised information in a variety of situations

Customers can select:

  • Save your receipt to keep a copy
  • Return home to go back to the Travelling outside of Australia page