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Child Support Electronic Messaging (EM) 133-21022317

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This document outlines how to help customers manage their Child Support messages and notifications online.

Self service and EM

Self service is the preferred way for customers to do business with Services Australia. Encourage customers to use self service as online services are private and secure.

EM enables the agency to contact customers by SMS, email or myGov messages about things that are important. If appropriate, customers may receive messages instead of letters.

Messages for Child Support customers currently include SMS desktop messages - such as pre call notifications, general notifications, requests and reminders.

Note: Only use SMS messages. Do not use myGov messages as although they are visible in Pluto, they are not yet approved.

Customers will be automatically subscribed to EM if they provide a mobile phone number or email address. If a customer wants to unsubscribe, Service Officers can opt the customer out of SMS messaging. See Products and services Cuba Process Help.

SMS messages cannot be sent to Restricted Access Customers (RAC), customers using an overseas mobile number or employers at this time.

The Resources page contains a table detailing the EM available for desktop messaging, contact details of the Specialised Assessment Services (SAS) Team, a link to the myGov website and a link to mySupport to report issues with messages.

Contact with Child Support customers

Centrelink letters online and Electronic Messaging