Track Medicare claims online 133-24020907

Claim status in Mainframe and customer claims tracker

The status of claims displayed for staff in Mainframe corresponding to the status types displayed for customers.

Mainframe	Customer view
LOAD BCKG PEND PERR PRVS PREF PAID (today)	Submitted
PAID (prior to today)	Completed
RDEL UNRS	Closed

Online guides and videos show how customers use self service.

Customers can view these through:

Staff can view these through:

Digital Support Directory

Medicare and Aged Care - Local Peer Support (LPS)

Release of information