Forms
Representative authority form (CS3042)
External websites
Government enquiries, Australian Taxation Office
Letters
Services Australia has endorsed this letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.
UQ240.00 - Re-issue Correspondence
Updating a customer's online name change - checklist
Table 1
Item | Description |
1 | Check the customer's name To view the customer's name: - from the Go menu select Details and the Individual Customer Details window
- view the notepad, to see the name the customer wants updated to
- is the name is appropriate:
- update their legal and/or preferred name in Cuba
|
2 | Concern about the online name change Check for a secondary sources to confirm the proposed name using: - Centrelink system records (Process Direct)
- Australian Taxation Office (ATO) system records
- external information for CIDC information
- View Correspondence window in Cuba of both parties to the case to identify any evidence of the name change. E.g., a change of name certificate, birth certificate of the payer or a child’s birth certificate with the name of the payer
- any other reasonable source
|
3 | Before updating an online name change Factors to consider: - outstanding debt
- previous or current debt recovery action
- FDV concerns
- inappropriate requests
- current role of the customer
- likelihood the customer is:
- reverting to a previous surname
- updating to a married name
- if the customer has had the name recorded previously (see the Individual Customer Details window in Cuba)
|
Expand all