Centrelink-Child Support information exchange 277-04080000
Expand allCentrelink Customer Liaison Unit (CLU) response times
This information is in relation to the actioning of Centrelink/Child Support information exchange macros sent by Child Support staff.
Standard response times are:
- unreasonable for a parent to provide care for a child - 6 weeks
- all other requests – 5 business days
Response reminders
- Responses are scanned onto Cuba and are available through the View Correspondence window (this can take 5 days)
- If a request for information has been sent before the date that CLU is currently responding to, and a response is not showing on Cuba by the due date, forward the original request to CLU-CS Liaison
- Do not re-send any requests which are still within CLU's response timeframes as this creates longer delays and unnecessary work for CLU Officers
- If the response received does not provide the information requested or further clarification is required, email the response to CLU-CS Liaison with the subject heading 'Clarification of response required'
Business impact of delays in data exchange
The business impact of any delay is dependent upon the type of file involved and for some files, the time in the month the delay occurs.
Business impact of delays in information exchange
Table 1: this table describes the impact of delays in information exchange.