Staff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.
Letters
Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.
UQ13.00 Pre-discharge arrears-Payee; Overpayment cooling off-Payer
UQ13.01 - Post discharge arrears - Payee
UQ13.02 - Post discharge arrears - Payer
UQ19.04 - Unallocated NAP Opt-out
Contact details
Parent support team
Macros
Opting Out of Collection and Discharging Arrears
Automated messages
Name | Message wording |
CSP Optin English Election to collect privately: Understanding obligations of election | You have asked us to stop collecting child support on your behalf. This means you understand: - you and the other parent will make your own arrangements for child support to be transferred
- you will maintain a record of the amounts transferred and dates they are paid
- we will continue to issue assessment notices advising of how much should be transferred
- you will continue to notify us of any changes in income, care arrangements or other circumstances that may change the child support payable
- if any changes are made to past assessments of child support, we are unable to collect any amounts that may be raised during a period you are collecting privately
- if your arrangement does not work out, you can ask us to collect child support again in the future, including any unpaid amounts for up to 3 months
- if you receive Family Tax Benefit (FTB) Part A, Centrelink will use the child support you are entitled to when determining this amount
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CSP DischargeArrears English​ Gift or Discharge: Understanding liability will no longer be enforced | You have asked us not to enforce the recovery of a debt owed to you. This means you understand: - we will vary the child support account to remove this unpaid amount
- this amount cannot be reclaimed or used to offset any monies you may owe, now or in the future
- we will confirm your election in writing, and you will have a limited time to withdraw the instruction not to recover the amount if you change your mind
- after this time, you will no longer be able to ask Services Australia to recover this amount
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