Letters
Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.
UQ13.00 Pre-discharge arrears-Payee; Overpayment cooling off-Payer
UQ13.01 - Post discharge arrears - Payee or Payer
UQ19.02 - Unallocated NAP decision
Contact details
Parent support team
Macros
Opting Out of Collection and Discharging Arrears
Automated messages
Name | Message wording |
CSP Optin English Election to collect privately: Understanding obligations of election | You have asked us to stop collecting child support on your behalf. This means you understand: - you and the other parent will make your own arrangements for child support to be transferred
- you will maintain a record of the amounts transferred and dates they are paid
- we will continue to issue assessment notices advising of how much should be transferred
- you will continue to notify us of any changes in income, care arrangements or other circumstances that may change the child support payable
- if any changes are made to past assessments of child support, we are unable to collect any amounts that may be raised during a period you are collecting privately
- if your arrangement does not work out, you can ask us to collect child support again in the future, including any unpaid amounts for up to 3 months
- if you receive Family Tax Benefit (FTB) Part A, Centrelink will use the child support you are entitled to when determining this amount
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CSP DischargeArrears English​ Gift or Discharge: Understanding liability will no longer be enforced | You have asked us not to enforce the recovery of a debt owed to you. This means you understand: - we will vary the child support account to remove this unpaid amount
- this amount cannot be reclaimed or used to offset any monies you may owe, now or in the future
- we will confirm your election in writing, and you will have a limited time to withdraw the instruction not to recover the amount if you change your mind
- after this time, you will no longer be able to ask Services Australia to recover this amount
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