Skip to navigation Skip to content

International Disbursements - disbursements of less than AUD$50 277-08100000

Expand/Collapse all sectionsExpand all



This document outlines information about how to process disbursements of less than AUD$50.

When authorised officers receive email notification that a customer has less than AUD$50 for disbursement, manual Cuba action is required.

Only authorised officers perform this procedure.

Process manual disbursements of less than AUD$50

Expand table

Step

Action

1

Amend disbursement option

For more information, Resources contains a link to contact details for Child Support Cash Management

  • Amend the Bank Details window to Direct Credit and enter Child Support’s bank account details:

092009

114995

DHS CSA OVERSEAS ACCT

  • Add a notepad

Example

Subject: Disbursement method amended

Text: Disbursement method amended to direct credit with Child Support bank account details, this is to allow a disbursement of less than AUD$50 to occur to RP overseas.

Name of Service Officer

Disbursement Officer

International Central Authority Team

Service Officer level and ext number

2

Manually key disbursement

Select: Accounting > Payee Disbursements > New

Select: Direct Credit (CSA bank account details should pre-populate)

Reason: Unexpected Cost

  • Add a notepad

Example

Subject: Manual Disbursement

Text: Manual disbursement to Child Support bank account to allow a disbursement of less than AUD$50 to occur to RP overseas.

Name of Service Officer

Disbursement Officer

International Central Authority Team

Service Officer level and ext number

3

Obtain approval

A ‘Man Disbrsmt Authorise Requre’ intray will generate. Service Officer level 4 or above approval is required.

4

Re-amend disbursement option

Amend the Bank Details back to International/Centrelink.

  • Add a notepad.

Example

Subject: Disbursement method amended back

Text: Manual disbursement to Child Support bank account to allow a disbursement of less than AUD$50 to occur to RP overseas has been completed. Disbursement method amended back to International/Centrelink.

Name of Service Officer

Disbursement Officer

International Central Authority Team

Service Officer level and ext number

5

Record disbursement details on Refund spreadsheet

The International Disbursement officer must record details of the manual disbursement on the Refunds spreadsheet for that month, located on the R drive.

6

Reply to the requesting Service Officer and file the email

Advise the requesting Service Officer that the disbursement has been processed and when the foreign cheque is due to issue.

File the email under All Other Overseas/Cheques under $50.