International Disbursements - Master Address Register, WIRE/EFT and Country Specific Payment templates 277-08130000

Notification is received from Service Officers by intray advising the name cheque payments are to be made to and the address they should be sent to when:

• new cases are registered
• the payee’s address changes to an overseas address, or
• an overseas address is changed

Service Officer action

• Create intray: INT DISB REGISTER UPDATE
• In the intray, record address to add to the MAR for disbursement
• Route the intray to:
• Region: INTERNATIONAL HOBART
• Stream/team: S003 CENT AUTH TM1
• Position: A INT DISBURSEMENTS

Disbursement Officer action

Add the relevant details in each Country Specific Payment Template and the MAR for those payees who will receive an Electronic Funds Transfer through the relevant Central Authority in that country.

For both:

• Locate the customer's record
• Open the MAR and, if relevant, the Country Specific Payment Template and search using the customers CSID to ensure the customer is not already recorded
• Review the information in the intray and add to the relevant template for payments
• If the payment is for a Central Authority ensure a reference is included so they can identify who the payment is for
• Before entering the information onto the MAR, place a Filter to ensure you are inputting the same name or abbreviation as other entries already being sent to the same Central Authority
• Enter the name and address in the MAR in upper case and do not include a title, also ensuring the name and address fits within the character restrictions
• When entering the CSID ensure this is formatted A number with zero decimal places
• Sort the Master Address Register and/or Country Specific Payment Template by CSRN before saving and exiting

Document in Cuba that the customer has been added to the MAR or Payment Template. See Documenting Child Support information in Cuba

• GO> disbursement options> notepad
• Document the information added on to the MAR or Country Specific Payment Template

Do not include any symbols other than letters and numbers.

Note: when adding information to Country Specific Payment Templates, also add it to the Master Address Register.

Service Officer action

• Create intray: INT BANK DETAILS RECD
• In the intray, record the date of correspondence received with the overseas bank details
• Route the intray to:
• Region: INTERNATIONAL HOBART
• Stream/team: S003 CENT AUTH TM1
• Position: A INT DISBURSEMENTS

Disbursement Officer action

• Review the intray for the date of correspondence received from the customer. If required confirm the banking details provided via the bank web site
• Open the WIRE/EFT template
• Complete columns A-Y in the template

Note: do not copy and paste any information into the WIRE/EFT template. Manually record and check all information.

Document in Cuba that the customer has been added to the WIRE/EFT template. See Document Child Support information in Cuba

• GO> disbursement options> notepad
• Subject line of the notepad: EFT details provided
• In the notepad, document the:
• information added on to the WIRE/EFT template
• date the bank detail correspondence received

Update Master Address Register with EFT in Column B.

Details of all International customers who receive payments are maintained on the Master Address Register and/or Country Specific Payment templates. If an intray is received advising a name, address, payment reference or currency change:

• Locate the customer's record in Cuba
• Open and update the details on the relevant register/template, either
• Master Address Register,
• WIRE/EFT template, or
• Country Specific Payment template

Document in Cuba that you have updated the Master Address Register or Payment Template. See Documenting Child Support information in Cuba.

• GO>Disbursement options>notepad
• Document the new information updated on the Master Address Register, WIRE/EFT template or Country Specific Payment template