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Level 1 complaints - Child Support 277-09020020

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Staff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.

Contact details

Complaints

Medicare escalated complaints team

Child Support - national and site mailboxes >Customer Service

Media Branch

Innovation teams

External websites

Commonwealth Ombudsman - Better practice complaint handling guide

Commonwealth Ombudsman – Unreasonable complainant conduct

Commonwealth Ombudsman - How to deliver an effective apology

Letters

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.

UQ71.00 Complaint outcome

Macros

Complaints handling

Security incident reporting

Security incident reporting

Feedback tools

Staff Feedback Tool - to record internal feedback and staff compliments for peers