Level 1 complaints - Child Support 277-09020020

Complaints

Medicare escalated complaints team

Child Support - national and site mailboxes >Customer Service

Media Branch

Innovation teams

Escalation Coordination Team

Commonwealth Ombudsman - Better practice complaint handling guide

Commonwealth Ombudsman – Unreasonable complainant conduct

Commonwealth Ombudsman - How to deliver an effective apology

Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.

UQ71.00 Complaint outcome

Complaints handling

Security incident reporting

Staff Feedback Tool - to record internal feedback and staff compliments for peers