Contact details
Child Support – Complaints SM approvals
External Complaints - Child Support (ExCCS)
Letters
Services Australia has endorsed the letter or electronic message for use. It is the latest version. Do not use locally produced letters or electronic messages.
UQ71.07 - External complaint – acknowledgement and response
Macros
Systemic issues template
Investigation plan
Finalisation Summary Template
Verbal resolution
Complaints Feedback Form
Multicultural and Tailored Services Branch Technical Support Enquiry
Forms
Child Support forms for individuals
User Guides
Guide to Preparing and Handling Correspondence for the Minister
The Writing Guide
Feedback Tool
Staff Feedback Tool
Intranet links
Report a privacy incident - Privacy Incident Notification form
Security incident reporting
Privacy and Secrecy Hub - Privacy Resources - Reporting and managing a privacy incident
Reporting suspected fraud and corruption
External websites
Commonwealth Ombudsman - Better Practice Complaint Handling Guide
Commonwealth Ombudsman - Better practice guide to managing unreasonable complainant conduct
Commonwealth Ombudsman - How to deliver an effective apology
Attachments
Services Australia/ATO Complaint Support Template
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