Solutions Gateway Team 277-09160000

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Macros

SGT Referral macro

Letter

UQ14.08 - Manual Overpayment

UQ92.00 - Please contact us about your case

UQ93.01 - Notification of decision to correct an error

UQ93.02 - Notification of decision to not correct an error

UQ94.00 - Service recover

UQ95.00 - Notification of decision to correct an error

Child Support Historical Assessment (CSHA)

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment outcome processing

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT - Historical Assessments arrears cases

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment mail out

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment conversation guide

Attachments

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT Quick Reference Guide
Use 'Save As' workaround to download/use the following attachment:
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ PS Referral template
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ G.R.O.W

Intranet links

Privacy incident portal

mySupport

To report system issues, application errors or incorrect data, go to mySupport:

search for relevant webform:

Cuba Application and Child Support System Issues - use this form to report system issues and application errors when Cuba is not performing as designed
Cuba Service and Business Request - use this form to request modifications/deletion of existing data. Such as account/posting adjustments, income modification/deletion, CIN reassignments, data/document deletion, and intertwined record correction
Pluto System and Access issues -use this form to report system or access issues with Pluto
Child Support online account and Express Plus Child Support mobile app issues - use this form to report issues with Child Support online account and Express Plus Child Support mobile app
Urgent escalation of mySupport request - use this form to request the urgent escalation of an existing my Support job

complete and Submit the webform, and
note any receipt or SD reference number

Supporting resources

Social worker and other service referrals for child support customers, Integrated Customer Referrals

Security Incident report

Objecting to a Child Support decision form

Staff Feedback Tool

Operational Information