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Solutions Gateway Team 277-09160000

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Staff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.

Macros

Solutions Gateway Team - SGT referral

Referral to Personalised Services

Letter

Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.

MX1-1 92.00 Service Recovery – request to call

UQ14.08 - Manual Overpayment

UQ93.01 - Notification of decision to correct an error

UQ93.02 - Notification of decision to not correct an error

UQ94.00 - Service recover

UQ95.00 - Notification of decision to correct an error

Child Support Historical Assessment (CSHA)

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT – Historical Assessment

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT – Historical Assessment outcome processing

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT - Historical Assessments arrears cases

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT – Historical Assessment mail out

https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT – Historical Assessment conversation guide

Attachments

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme
https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)SGT Quick Reference Guide
https://ourblueprint.internal.dept.local/content/images/icon-hidden-attachment.png|A linked attachment is available for staff only (i.e. under IPS/FOI)G.R.O.W

mySupport

To report system issues, application errors or incorrect data, go to mySupport:

  • search for relevant webform:
    • Cuba Application and Child Support System Issues - use this form to report system issues and application errors when Cuba is not performing as designed
    • Cuba Service and Business Request - use this form to request modifications/deletion of existing data. Such as account/posting adjustments, income modification/deletion, CIN reassignments, data/document deletion, and intertwined record correction
    • Pluto System and Access issues -use this form to report system or access issues with Pluto
    • Child Support online account and Express Plus Child Support mobile app issues - use this form to report issues with Child Support online account and Express Plus Child Support mobile app
    • Urgent escalation of mySupport request - use this form to request the urgent escalation of an existing my Support job
  • complete and Submit the webform, and
  • note any receipt or SD reference number
Supporting resources

Social worker and other service referrals for child support customers, Integrated Customer Referrals

Security Incident report

Objecting to a Child Support decision form

Staff Feedback Tool

Services Australia website

Manage your money

Financial Information Service