Solutions Gateway Team 277-09160000

Macros

Letter

Services Australia has endorsed these letters or electronic messages for use. They are the latest version. Do not use locally produced letters or electronic messages.

MX1-1 92.00 Service Recovery – request to call

UQ14.08 - Manual Overpayment

UQ93.01 - Notification of decision to correct an error

UQ93.02 - Notification of decision to not correct an error

UQ94.00 - Service recover

UQ95.00 - Notification of decision to correct an error

Child Support Historical Assessment (CSHA)

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment outcome processing

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT - Historical Assessments arrears cases

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment mail out

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT – Historical Assessment conversation guide

Attachments

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ SGT Quick Reference Guide
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ G.R.O.W

Intranet links

Report a privacy incident - Privacy Incident Notification form

mySupport

To report system issues, application errors or incorrect data, go to mySupport:

search for relevant webform:

Cuba Application and Child Support System Issues - use this form to report system issues and application errors when Cuba is not performing as designed
Cuba Service and Business Request - use this form to request modifications/deletion of existing data. Such as account/posting adjustments, income modification/deletion, CIN reassignments, data/document deletion, and intertwined record correction
Pluto System and Access issues -use this form to report system or access issues with Pluto
Child Support online account and Express Plus Child Support mobile app issues - use this form to report issues with Child Support online account and Express Plus Child Support mobile app
Urgent escalation of mySupport request - use this form to request the urgent escalation of an existing my Support job