Open exchange of information for Child Support customers 277-09190000
Expand allStaff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.
Templates
Do not share these attachments externally. See Information Publication Scheme.
Potentially Inadmissible Family and Domestic Violence (FDV) Content escalation email template
UQ196.01 – Change of assessment, RICA or objections email
Forms
Application to Change your Assessment - Special Circumstances form (CS1970)
Response to application to change your assessment - Special circumstances form (CS1971)
Objecting to a Child Support decision (CS1893)
Responding to an Objection (CS4243)
Request for medical information (4597)
Request for Translation (SS226A)
Contact details
Electronic Document Classification Team
Child Support - national and site mailboxes for the Document Exchange shared mailbox
Attachments
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Access and disclosure of AUSTRAC information
Customer Risk Identification Model
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Customer Risk Identification Model
Customer Support/Referral Guide
COA Electronic File Management in Change of Assessment
OEI COA operational policy
Guide for redacting information for open exchange with customers