Confirmation of death for Child Support customers 277-22021512
Proof of Death matrix
Source Proof of Death |
Scenario |
Is second source of death required |
Full Births, Deaths and Marriages (BDM) match, and Customer First and/or Australian Taxation Office (ATO) systems have been updated and date of death match Note: if Customer First and/or ATO systems are not updated or date of death does not match, seek Service Support Officer (SSO) or Program Support Manager (PSM) assistance. |
All including Child deaths |
No - proceed with processing the death in Cuba |
Partial Births, Deaths, and Marriages (BDM) match |
All including Child deaths |
Yes - continue proof of death searches, or Escalate to PSM |
Centrelink death notification intray (source of Centrelink notifications and customer matching factors will need to be considered) |
All including Child deaths |
Yes - continue proof of death searches, or Escalate to PSM |
Advice from New Zealand Inland Revenue |
|
No - proceed with processing the death in Cuba |
Advice from Department of Foreign Affairs and Trade |
|
No - proceed with processing the death in Cuba |
Non-government source For example, family member or carer including the other child support customer. |
All including Child deaths |
Yes - continue proof of death searches, or Escalate to PSM |
Services Australia website
External websites
Proof of Death search resources
Deaths and Funeral Notices Australia
Indigenous Funeral notices
Other resources
Department of Foreign Affairs and Trade
Australian Death notification service
Manuals
ATO applications manual