Confirmation of death for Child Support customers 277-22021512

Proof of Death matrix

Source Proof of Death	Scenario	Is second source of death required
Full Births, Deaths and Marriages (BDM) match, and Customer First and/or Australian Taxation Office (ATO) systems have been updated and date of death match Note: if Customer First and/or ATO systems are not updated or date of death does not match, seek Service Support Officer (SSO) or Program Support Manager (PSM) assistance.	All including Child deaths	No - proceed with processing the death in Cuba
Partial Births, Deaths and Marriages (BDM) match	All including Child deaths	Yes - continue proof of death searches, or Escalate to PSM
Centrelink death notification intray (source of Centrelink notifications and customer matching factors will need to be considered)	All including Child deaths	Yes - continue proof of death searches, or Escalate to PSM
Advice from New Zealand Inland Revenue	New Zealand (NZ) International case Active or ended Outstanding accounting or no outstanding accounting	No - proceed with processing the death in Cuba
Advice from Department of Foreign Affairs and Trade	International case Active or ended Outstanding accounting or no outstanding accounting	No - proceed with processing the death in Cuba
Non-government source For example, family member or carer including the other child support customer.	All including Child deaths	Yes - continue proof of death searches, or Escalate to PSM