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Compensation Cuba Process Help 277-30010130

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This page contains how to process applications for compensation in Cuba including recording, updating, withdrawing, deleting and finalising.

On this Page:

Record a compensation claim

Update a compensation claim

Withdraw a compensation claim

Delete a compensation claim

Finalise a compensation claim

Record a compensation claim

Steps for recording a compensation claim

This table describes how to record a compensation claim in Cuba.

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Step

Action

1

Start point - Record a compensation claim

Start point: Compensation/Waiver window

2

Record compensation claim

Click the New icon to begin recording a new compensation application.

3

Select Client

Click the Client radio button in the Claim/Request group box.

4

Enter the claim type

Click the Compensation radio button in the Claim type group box.

5

Select the reason for the compensation claim
  • Select the reason for the compensation claim from the Reason drop down list
  • Select an additional reason from the Additional Reason drop down list

6

Enter date claim received

Enter the date the compensation claim was received in the Date field.

7

Enter the amount claimed

Enter the amount the customer is claiming for compensation in the Amount field.

Note: Do not change the default amount of $0.00 if the customer has not specified the amount they are claiming.

Select Yes when the alert dialogue box message displays 'Claim amount has not been entered or has been entered as zero. Do you wish to proceed?'

8

Save the record

Click the Save icon to save the compensation claim record. A Compensation Decision Required intray generates when the record is saved.

9

Document the claim

Highlight the compensation claim entry in the Compensation/Waiver List.

Click the Notepad icon to open the Notes window. Add a note recording the details of the customer’s compensation claim. See Documenting Child Support information.

Click the Save icon to save the compensation claim record.


Update a compensation claim

Steps for updating a compensation claim

This table describes how to update a compensation claim recorded in Cuba.

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Step

Action

1

Start point - Update a compensation claim

Start point: Compensation/Waiver window

2

Select compensation claim

Highlight the relevant compensation claim in the Compensation/Waiver List group box.

3

Review attached notes

Click the Notepad icon to view any existing notes.

4

Update status and date
  • Select the relevant status type from the Status drop down list
  • The Date field will automatically populate with today’s date (this date can be deleted and another entered)

5

Update the compensation amount (if required)

Enter the new amount in the Amount field if updating the compensation amount.

6

Document the updates

Click the Notepad icon to open the Notes window. Add a note documenting the reason the compensation record has been updated.

7

Save the changes

Click the Save icon to save the compensation update.


Withdraw a compensation claim

Steps for withdrawing a claim for compensation

This table describes how to withdraw a claim for compensation.

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Step

Action

1

Start point - Withdraw a compensation claim

Start point: Compensation/Waiver window

2

Select the compensation claim

Highlight the relevant compensation claim in the Compensation/Waiver List group box.

3

Withdraw the claim

Select CLAIM WITHDRAWN from the Status drop down list in the Compensation/Waiver Details group box.

The Date field automatically populates with today’s date. Change to the date the customer withdrew the compensation claim if different.

4

Save the withdrawal

Click the Save icon to save the compensation claim as withdrawn.

5

Document the withdrawal details

The Notes window automatically opens when a compensation claim withdrawal is saved. Add a note documenting the reason the customer has withdrawn the application.


Delete a compensation claim

Steps for deleting a claim for compensation

This table describes how to delete a compensation claim.

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Step

Action

1

Start point - Record a compensation claim

Start point: Compensation/Waiver window

2

Select the claim to be deleted

Highlight the relevant compensation claim in the Compensation/Waiver List group box.

3

Delete the claim

Select Delete from the File menu.

Note: a compensation claim can only be deleted while it is active. The Delete option is not enabled if the claim has been finalised or withdrawn.

Only delete a compensation claim if it has been recorded on the incorrect customer record.

4

Confirm deletion

In the confirmation dialogue box:

  • click Yes to delete the compensation record, or
  • click No to return to the Compensation/Waiver window without deleting the compensation record.

Finalise a compensation claim

Steps for finalising a compensation claim

This table describes how to finalise a refused compensation claim, record an offer of compensation and to finalise an accepted customer claim.

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Step

Action

1

Start point - Finalise a compensation claim

Start point: Compensation/Waiver window

2

Finalise refused compensation claim
  • Highlight the relevant compensation claim in the Compensation/Waiver List group box
  • Select CLAIM REFUSED from the Status drop down list. Note: This option will only be available if the status has previously been updated to SUB WITH NO
  • The Date field will automatically populate with today’s date. Delete and enter the correct date if necessary

Click the SCS Information button to open the SCS Information window. Enter the following in the Source of Issue group box:

  • Region: National Office
  • Office: Client and Community Branch
  • Stream/Team: PM SMCS Parliament Bus

Enter the remaining data required in the SCS Information window.

4

Document and save the refused claim
  • Click the Notepad icon to open the Notes window. Add a note documenting the reason the compensation claim was refused
  • Click the Save icon to save and finalise the compensation claim

5

Record offer of compensation
  • Select OFFER TO CLIENT from the Status drop down list. Note: This option will only be available if the status has previously been updated to SUB WITH NO
  • The Date field will automatically populate with today’s date. Delete and enter the correct date if necessary
  • Enter the amount of the compensation offer in the Amount field

6

Document and save offer of compensation
  • Click the Notepad icon to open the Notes window. Add a note documenting the reason the compensation offer was made
  • Click the Save icon to save the compensation claim

If the customer accepts the offer, go to Step 7. If the customer refuses the offer, go to Step 11.

7

Finalise claim when customer accepts compensation offer

Select OFFER ACCEPTED from the Status drop down list.

8

Document and save customer acceptance
  • Click the Notepad icon to open the Notes window. Add a note documenting the reason the customer’s acceptance of the compensation offer
  • Click the Save icon to save the compensation claim

9

Record compensation paid

Select COMPENS PAID once the compensation amount has been paid to the customer.

The Date field will automatically populate with today’s date. Delete and enter the correct date if necessary.

Update the amount of compensation paid in the Amount field if required.

Click the SCS Information button to open the SCS Information window. Enter the following in the Source of Issue group box:

  • Region: National Office
  • Office: Client and Community Branch
  • Stream/Team: PM SMCS Parliament Bus

Enter the remaining data required in the SCS Information window.

10

Save the paid compensation claim to finalise

Click the Save icon to save and finalise the compensation claim.

11

Finalise claim when customer refuses compensation offer

Select OFFER REJECTED from the Status drop down list.

If a new offer of compensation is made select NEW OFFER MADE from the Status drop down list. Go to Step 5 to enter a new date.

12

Has the compensation offer expired?

If the compensation offer is expired, select OFFER EXPIRED.

13

Update SCS Information

Click the SCS Information button to open the SCS Information window. Enter the following in the Source of Issue group box:

  • Region: National Office
  • Office: Client and Community Branch
  • Stream/Team: PM SMCS Parliament Bus

Enter the remaining data required in the SCS Information window.

14

Save to finalise the compensation claim

Click the Save icon to save and finalise the compensation claim.