Section 72A, 72B and 72AC notices Cuba Process Help 277-30010580

From the Action menu select:

• section 72 A or 72B Notice .for section 72A and section 72B notices
• section 72AC for section 72AC notices

A warning message will display when opening the Section 72 A/B Notice window if the customer has one or more active aliases.

Select to clear all the fields.

Select the radio button for the type of notice to issue from the Section group box, either:

• 72A
• 72B 72B
• 72AC. When 72AC is selected the details in the Third Party Details, Additional Addressing Details and Notice Type group boxes will automatically populate with details stored in Cuba for the Department of Veterans' Affairs

• Select the Type of third party from the dropdown menu in the Third Party Details group box
• Select to open the relevant Find window according to the Type that has been selected and search for the individual/organisation the notice is to be issued to. For more information, see to the Organisation List Window Help

If the organisation:

• cannot be located, a new Organisation may need to be created or an existing Organisation may need to be modified, or
• is located, the CSID and Name will display in the Third Party Details group box

Note: Service Officers must not create or modify Organisations on Cuba. If a new organisation is required for:

• a linking request, see Employer Withholding (linking) for Child Support customers
• any other reason, use the Add attributes request macro to request a new organisation be created

For urgent creation of new organisations and/or the addition of attributes, contact the ES queue line via Services Australia Workspace by selecting Employer Withholding in the corporate directory. See Services Australia Workspace for taskcards.

If an existing contact has not already been selected, select to go to the Organisation Contacts window and add a new contact.

Note: if the third party type is:

• Individual, Sole Trader or Partnership the Position field is disabled
• Company, the Position defaults to ‘The Public Officer’ and cannot be changed
• Government, the Position defaults to ‘The Proper Officer’ and cannot be changed, or
• Other, the Position field is mandatory and free text must be entered
• Other, the Section field will enable and allows free text to be entered

Tick the relevant tick box for the notice being issued in the Notice Type group box.

• For Lump Sum, go to Step 7
• For Periodic Amount, go to Step 8
• For Cents in the Dollar (72A notices only), go to Step 10

If a smaller figure is to be requested, key the amount in the Total Amount Requested field. The Total Amount Requested field will auto-populate with Total Debt figure in the Liability Details group box.

Go to Step 12 to include maintenance liability not yet due.

Key the periodic amount to be requested in the Periodic Amount field.

Select the relevant frequency from the Periodic Frequency dropdown menu.

Key the start date from which the notice is to take effect in the Start Date field.

Key the amount of cents in the dollar to be requested in the Cents in the Dollar field.

Record the payroll ID (if known) in the Payroll ID field.

If the maintenance liability not yet due is to be included in the total amount requested in the notice, tick Maintenance Liability Not Yet Due Include , in the Liability Details group box.

Note: this needs Team Leader approval and the notice will need to be pended. Go to Step 16 for details.

Select About Customer to open the About Customer dialogue box. Key any details in the fields provided that are not already recorded for the customer in Cuba for example, Alias name, Trading name. Select Ok to save and return to the Issue Section 72 A/B Notice window.

Select About Notice to open the About Notice dialogue box. Paste in a completed Collection and debt macro into the Reasons for Issue text box. Select Ok to save and return to the Issue Section 72 A/B Notice window.

Amend the review date in the review date field if required. Make sure the review date is not less than seven days from today’s date.

Select the Notice Status dropdown menu and select Accepted.

Select .

To request a s72A notice:

• Pend a s72A request to generate a 72ACPEND intray
• Send an email outlining the collection action to National ICS

Select and check any letters generated to ensure all affected customers are receiving the correct information.

Letters generated:

• CE08-1 Section 72A Notice
• CE08-2 Section 72B Notice
• CE08-3 Section 72AC Notice
• CE12-1 Section 72A of 72B Notice Copy to Customer