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Debt enforcement Cuba Process Help 277-30010820

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This page contains the process for adding and updating a Letter of Demand (LOD) record. Only officers in the Debt Enforcement Team create LOD records.

On this page:

Create a Letter of Demand (LOD) record in Cuba

Update a Letter of Demand (LOD) record in Cuba

Capturing information in Cuba

Processing court awarded costs

Create a Letter of Demand (LOD) record in Cuba

Table 1: This table describes how to create a LOD record in Cuba after a request the Australian Government Solicitor (AGS).

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Step

Action

1

Create a Letter of Demand (LOD)

Open the Payer Collection window.

2

Create LOD record

From the Payer Collection window:

  • Select ‘Level 3’ from the Category drop down list
  • Select ‘Referral to AGS’ from the Action drop down list
  • Select ‘Letter of Demand’ from the Outcome drop down list
  • Select on the Go button to open the Letter of Demand Details dialogue box
  • Enter the date the request to issue the LOD was sent to the Australian Government Solicitor (AGS) in the Instructions sent to AGS on text box.
  • Add a notepad in the Additional Information text box advising the LOD request has been issued to the AGS

Select the OK button to return to the Payer Collection window.

3

Save the record

Select the B:\BP\01. Content\Separated-parents\images\icon-save-document.png icon to save the LOD record.


Update a Letter of Demand (LOD) record in Cuba

Table 2: This table describes the process to update or record the outcome of a LOD.

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Step

Action

1

Update a Letter of Demand (LOD) record

Open the Payer Collection window.

2

Open LOD record

From the Payer Collection window:

3

Record the outcome of the LOD

To record the outcome of the LOD, select 1 of the following from the Result drop down list:

  • PAYMENT IN FULL
  • LUMP SUM PLUS ONGOING
  • PAYMENT ARRANGEMENT
  • INTERIM ARRANGEMENT
  • REFUSAL TO PAY
  • NONE
  • NO CONTACT

Update the text in the Additional Information text box.

Select the OK button to return to the Payer Collection window.

4

Save the record

Select the B:\BP\01. Content\Separated-parents\images\icon-save-document.png icon to save the updated LOD record

Select the B:\BP\01. Content\Separated-parents\images\icon-close.png icon to return to the customer window.


Capturing information in Cuba

Table 3: This table describes how reflect the status of the referral/court actions and outcomes in Cuba.

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Item

Action

1

Capturing information in Cuba

Open the Payer Collection window.

2

Submission to PLRB
  • Select 'Referral to AGS'
  • Select 'Submission to commence legal action'
  • Select 'Go'
  • Fill in fields
  • Key Status as 'Keyed'
  • Select OK

3

Profile Approved/Rejected
  • Select the 'Keyed Submission to commence legal action'
  • Select 'OK'
  • Select 'Approved' or 'Rejected'

4

Legal Action Initiated
  • Select 'level 3' category 'Summons' *
  • Insert 'date' into 'Summons Issued On' dialogue box
  • Select 'OK'

5

Court Action Outcome
  • Category = Level 3
  • Action = Court
  • Outcome = Record Court Details
    • COURT ORDERS = Final Orders (contested)
    • SETTLEMENT = Final Orders (consent)
    • WITHDRAWN = Legal Action Discontinued
  • Select OK

6

Capture Payment in Full and $ amount received from Final Orders (contested) / Final Orders (consent) / Legal Action Discontinued
  • Select previously created Action Type: Summons Issued
  • Select GO From Result drop down box select Payment in Full

Processing court awarded costs

Table 4: This table describes how to process court awarded costs in Cuba.

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Step

Action

1

Processing of court awarded costs

Open the Recovery/Prosecution Action window.

2

Obtain court order

Obtain sealed court order ordering the payment of an amount of costs by the Respondent.

3

Enter the details in Cuba

From the Recovery/Prosecution Action window:

  • Enter the Record Costs/Fines window from the Go menu.
  • Select the 'recovery costs' radio button in the Cost and Fine type group box
  • Enter the following details:
    • Reference Number: Court File number
    • Amount: $ Costs awarded as declared on order
    • Date: Date of the Court Order
    • Reason: select Summons from drop down menu
    • Court: Federal Circuit Court of Australia at City or Family Court of Western Australia.
  • Select the B:\BP\01. Content\Separated-parents\images\icon-save-document.png icon to save the updated record

5

Documentation

Select the B:\BP\01. Content\Separated-parents\images\icon-document-notes.png icon to open the Notes window.

Detail that the Respondent has been order to pay costs in the amount of <$x> and that a full copy of the order of the Federal Circuit Court of Australia are located in the Communication window in Cuba on <date>.