Action required when Family Tax Benefit (FTB) customer no longer entitled to child support 277-51130030

The P24845 system issue may cause impact in the following scenarios:

• Where a step-parent is claiming Family Tax Benefit (FTB) that has been transferred to them from a biological parent, and the other biological parent also becomes entitled to receive FTB, for example, their percentage of care increases to above 35%, and they make a claim
• Where the biological parent transfers their FTB to a step-parent and they later separate. Care details for the child will not be transferred correctly to Child Support if a past period care refresh is requested
• The care may transfer to the step-parent's child support record (with incorrect child relationship details) causing inaccurate child support assessments and impacting multiple parties

As a result, where FTB is transferred out to partner ('TOP' is coded on the Child Override/Claim (CHOC) screen - from parent to step-parent). The customer is a Centrelink and Child Support mutual customer. These records are to be referred for investigation. See the Resources page in Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) for further information and details of text for DOCs and workaround.

mySupport