Mutual customer and child matching with Child Support 277-51150000

Item

Description

1

CIN must be 9 digits

A CIN must be 9 digits to search on External Customer Matching List (ECML).

To find an ECML record when the CIN for a customer and/or child is known, add zeros before the CIN so it is 9 digits long.

E.g. if the CIN is 12345, search for CIN 000012345 on ECML system.

Using less than 9 digits, will not result in any records found on ECML.

2

Incorrect CIN linked to Centrelink record

If an incorrect CIN is linked to the Centrelink record this will need to be confirmed by the Child Support Centrelink Liaison Unit (CLU). Delete the incorrect CIN, then wait overnight before manually matching the correct CIN on ECML.

3

Error Message (E035C3/E018C3): customer record is unable to be matched due to the record already having an XRN

The XRN (CIN) needs correcting in ISIS or Cuba depending on the match.

Refer directly to CSU SSO for help.

Record this information in the ECML processing database.

4

Actioning multiple ECML entries for the same CIN

This is an issue with CSE transactions.

ICT have identified a problem with CIN’s where there are 14 or more pending transactions.

If each outstanding transaction is actioned (Match or No Match) it causes the cancelation of all ECML activities in the data file transfer for that day. This results in the data having to manually re-input by ICT.

Workaround

For CIN’s that have more than 14 outstanding transactions:

• Cancel all old transactions except for the most recent date received. To cancel a transaction code X and press [enter]
• Update the remaining transaction as Match or No match, see Table 1 on the Process page

Matched XRN

Matched CRN

Matched Child Details

Matched within the Family Unit

Match Outcome result

Y

Y

Y

Y

Y

Y

Y

Y

N

N

Y

Y

N

Y

N

Y

N

Y

Y

Y

Y

N

N

Insufficient details to match

N

N

Y

Y

Y

Y

N

N

Y

Insufficient details to match

N

N

N

N

Insufficient details to match

N

N

Y

N

Insufficient details to match

N

Item

Description

1

Customer CRN/CIN mismatch

Key: A026MN

Keywords: CSACARE or CLKCARE or MURSH, MAI, CSU

Error transaction received from Child Support due to a customer CRN.

2

Customer is not mutual

Key: A027MN

Keywords: CLKCARE, CSACARE, MAI, CSU

Error transaction received from Child Support as the customer is not a mutual customer. Contact Child Support to verify.

3

Child with this CRN/CIN combination is not found linked to the customer

Key: A028MN

Keywords: CLKCARE, CSACARE, MAI, CSU

Error transaction received from Child Support due to a Child CRN, Child Support Id Number combination not found linked to the customer. Contact Child Support to verify.

4

Child with this CIN is linked to another customer

Key: A029MN

Keywords: CLKCARE, CSACARE, MAI, CSU

Error transaction received from Child Support as a child was found but has a different Child Support Id Number to what was on the transaction. Contact Child Support to verify.

5

Child CRN not linked to this customer

Key: A030MN

Keywords: CLKCARE, CSACARE, MAI, CSU

Error transaction received from Child Support as a child was found but the Child Support Id Number exists on another customer. Contact Child Support to verify.

6

Customer CIN not found on Child Support system

Key: A031MN

Keywords: MAI160 , MAI,CSU

Error MAI160 received from Child Support as the customer Child Support Id Number was not found on the Child Support system. Contact Child Support to verify.

7

Customer CIN not unique

Key: A032MN

Keywords: MAI160, MAI, CSU

Error MAI160 received from Child Support as the customer Child Support Id Number is not unique. Contact Child Support to verify.

8

Customer CRN does not match

Key: A033MN

Keywords: MAI160, MAI, CSU

Error MAI160 received from Child Support as the customer's CRN does not match. Contact Child Support to verify.

9

Child CRN/CIN combination not found

Key: A034MN

Keywords: CLKCARE or CSACARE

Error CSACARE or CLKCARE received from Child Support as the Child CRN/CIN combination cannot be found.