Using the Archiving and Culling Engine (ACE) application to access Australian Government Online Services Point (AGOSP) data 111-02010030

Access and log on to the Archiving and Culling Engine (ACE) application.

A link to ACE can be found in the Resources page.

Searches archived AGOSP data may be conducted using either User ID or Session ID. If the:

• User ID is known, go to Step 2
• Session ID is known, go to Step 3

Select Search from the left hand menu.

Use these fields:

• Organisation field, select Whole of Government
• Reference Type field, select User Identification (UID)
• Reference Number field, key the UID
• Search Key 1 field, select AGOSP
• Search Key 2 field, select AUDIT
• Search Key 3 field, select LOG

Select the Submit button or press [Enter].

If the Session ID is known, select 'Keyword Search' from the left hand navigation menu.

The keyword search screen will display. Enter the relevant search criteria:

• Keyword Type field, select AGOSP Session ID
• Reference field, enter the session key. This will be a sequence of 20 characters (the last 20 characters of a full session key). If more than 20 characters are keyed, ACE will trim it to 20

Select the Submit button or press [Enter].

This will return a list of Reference Numbers that can be keyed into the Reference Type field on the Search screen. Selecting these reference numbers will navigate the user to the Search screen.

A successful search will produce a list of the found packet of archive information.

Note: AGOSP will be displayed in the Key 3 column under Search Criteria if the customer has an Australian Government Online Services Point packet.

Select the:

• check box next to the desired record
• Get button at the bottom of the screen

If the Status is:

• Offline, go to Step 6
• Online, go to Step 7

If the Status is Offline it will change to Requested and this message will be presented, 'Your request for offline data is being processed. Go to the Request List screen to monitor the status of your request'.

To navigate to the Request List screen:

• select the Request List menu item on the left hand side of the screen
• the most recent request will be shown at the top of the Request List screen
• the entry in the column 'No. Online' advises when the data is available for viewing (the process of bringing archive data from offline to online takes approximately 30 seconds)

When the packet is Online, select the View button.

If the Status is Online the archive data may be viewed immediately. The only view available for Assistance for Isolated Children (AIC) data is the XSCREEN view, which displays data in groups and fields.

If more than one AGOSP Hub data packet is selected on the Search Result page all of the AGOSP records from all the requested packets will be displayed.

Displayed data is grouped according to the session keys for a user.

When the packet is Online it can be selected by clicking on the View button.

If the Printer Icon is used to print, the whole page is automatically printed. Archive records can be very large, therefore, the following procedure should be used to enable printing of selected pages:

• go to the File menu
• select 'Print Preview'
• select the desired Print range and press Print

To get optimal results, particularly when viewing screens with many columns, set the browser view to 'Medium' or 'Smaller':

• go to the View menu
• select 'Text Size'
• select 'Medium' or 'Smaller'