Using the Archiving and Culling Engine (ACE) to access archived Emergency Payment (EMG) data 111-02010070

The Archive History (ARH) screen shows the benefit/s that have been archived for a Customer Reference Number (CRN), and when the archiving occurred.

The data normally displayed in the following screen will be displayed in the Archiving and Culling Engine (ACE):

• EMG Payment Details (EMAD) screen

Access and log on to the Archiving and Culling Engine (ACE) application.

A link to the home page can be found on the Resources page.

Select Search from the left hand menu.

Use these fields:

• Organisation field, select Centrelink
• Reference Type field, select CRN
• Reference Number field, key the CRN
• Search Key 3 field, select EMG

Select the Submit button or press [Enter].

A successful search will produce a list of the found packet of archive information.

Note: EMG will be displayed in the Key 3 column under Search Criteria if the customer has an Emergency Payment packet.

Select the:

• check box next to the desired record
• Get button at the bottom of the screen

If the Status is:

• Offline, go to Step 5
• Online, go to Step 6

If the Status is Offline it will change to Requested and this message will be presented, 'Your request for offline data is being processed. Go to the Request List screen to monitor the status of your request'.

To navigate to the Request List screen:

• select the Request List menu item on the left hand side of the screen
• the most recent request will be shown at the top of the Request List screen
• the entry in the column No. Online advises when the data is available for viewing (the process of bringing archive data from offline to online takes approximately 30 seconds)

When the packet is Online it can be selected by selecting the View button.

If the Status is Online the archive data may be viewed immediately. The only view available for EMG data is the XSCREEN view, which displays data in groups and fields similar to the X screens in the Centrelink mainframe system.

A header containing information about the customer and when the data was extracted is displayed at the top of the page.

When the packet is Online it can be selected by clicking on the View button.

If the Printer Icon is used to print, the whole page is automatically printed. Archive records can be very large, therefore the following procedure should be used to enable printing of selected pages:

• go to the File menu
• select 'Print Preview'
• select the desired Print range and press Print

To get optimal results, particularly when viewing screens with many columns, set the browser view to 'Medium' or 'Smaller':

• go to the View menu
• select 'Text Size'
• select 'Medium' or 'Smaller'