Scanning Centrelink medical/sensitive documents using an MFD 111-10010040

• To process medical/sensitive information, go to Step 2
• To request back scanning of documents held in a paper version of Medical Information File Envelope (MIFE), see Access to scanned medical information for Assessment Services. Procedure ends here
• To scan/process documents for a Restricted Access customer, go to Step 8

Medical/sensitive details can come from:

• a customer lodging medical/sensitive information at:
• a service centre, or
• an Assessment Services appointment, or
• extra information verbally given by the customer's Treating Health Professional (THP) and recorded on the Additional Medical Evidence for Disability Support Pension Record (SA463)

If the medical/sensitive information is:

• related to a Foreign Pension Invalidity claim for an agreement country, go to Step 3
• a medical certificate only, go to Step 4
• any other medical/sensitive document, go to Step 5

• Do not scan the documents
• Create a new Note/DOC on the customer's record noting receipt of the documents and what they are
• Forward all the documents to Centrelink International Services (CIS). They will refer them to the appropriate overseas pension authority. See Processing a foreign pension claim

Procedure ends here.

To view a medical certificate on a customer’s record, see Viewing Centrelink customers' digital images.

Is the Medical Certificate an SU415?

• Yes, check the customer's eMIFE for an electronic copy of the medical certificate. The quality must be good enough to read and process. If the copy is:
• readable, return the medical certificate to the customer. Procedure ends here
• not easy to read, go to Step 5
• No, go to Step 5

Identify supporting documents that are medical/sensitive documents. See the Classification Matrix for a list of MIFE documents.

Check that the documents/forms have been completed, all attachments are provided and there is no mixed customer information.

If the medical evidence or information from the customer indicates a possible terminal illness/diagnosis, the customer may be manifestly eligible for Disability Support Pension (DSP).

If the document is:

• a medical certificate:
• open the Medical Certificate guided procedure
• complete all other fields with contact information and date of receipt, then select Next
• go to Step 6
• a claim for DSP lodged with supporting documents, see Claiming Disability Support Pension (DSP). Procedure ends here
• more than one medical/sensitive documents, go to Step 7

If the medical certificate is:

• on a Services Australia barcoded form, scan it without a reclassification page or separator
• not on an agency form or where the barcode on the SU415 form is not good quality, place an UNSMCER reclassification page at the front before scanning the certificate

See Scanning Centrelink documents using an MFD.

Procedure ends here.

Order of documents:

• If a Medical Certificate is on a Services Australia barcoded form (SU415):
• first scan the SU415
• then insert a separator page, followed by the appropriate UNS reclassification page, followed by the next medical report
• insert another separator page and then the next medical document
• If the first document is not a barcoded form:
• insert the appropriate UNS reclassification page before the document, then the medical report
• for additional reports, use a separator page between each report

See the Scanning order user guide on the Resources page for more detail.

UNS reclassification pages:

• UNSMREP - Medical and specialist reports and letters
• UNSPSYQ - Psychologist reports
• UNSMHIS - Medical history and hospital records
• UNSTEST - Medical test results, including imaging and blood
• UNSMCER - Non-Centrelink medical certificates or where the barcode on the SU415 appears to be of poor quality
• UNS008 - Any other medical evidence that does not fall into a category above

For reclassification and separator pages, see Scanning Centrelink documents using an MFD.

Do not use a separator after the last report.

Procedure ends here.

All agency staff are responsible for processing activities allocated to them for Restricted Access customers. Temporary access can be granted where required.

If a customer attends a service centre to lodge documents:

• scan the document as normal, or
• request temporary access if needing to complete work in the record