Scanning Centrelink medical/sensitive documents using an MFD 111-10010040

• To process medical/sensitive information, go to Step 2
• To request back scanning of documents held in a paper version of Medical Information File Envelope (MIFE), see Access to scanned medical information for Assessment Services. Procedure ends here
• To locate a Medical Certificate on a customer's record, go to Step 8
• To scan/process documents for a Restricted Access customer, go to Step 9

• A customer lodges medical/sensitive information at:
• a Service Centre, or
• an Assessment Services appointment, or
• Extra information is obtained verbally from the customer's Treating Health Professional (THP) and recorded on the Additional Medical Evidence for Disability Support Pension Record (SA463)

If the medical/sensitive information is:

• related to a Foreign Pension Invalidity claim for an agreement country, go to Step 3
• a medical certificate only, go to Step 4
• any other medical/sensitive document, go to Step 5

• Do not scan the documents
• Create a new DOC on the customer's record noting receipt of the documents and what they are
• Forward all the documents to Centrelink International Services (CIS). They will refer them to the appropriate overseas pension authority. See Processing a foreign pension claim

Procedure ends here.

Is the medical certificate an SU415?

• Yes, check the customer's eMIFE for an electronic copy of the medical certificate. The quality must be good enough to read and process
• If there is a good copy on the eMIFE, return the medical certificate to the customer. Procedure ends here
• If there is no good copy on the eMIFE, go to Step 5
• No, go to Step 5

Identify medical/sensitive documents that must be scanned.

Check that the documents/forms have been completed, all attachments are provided and there is no mixed customer information.

If the medical evidence or information from the customer indicates a possible terminal illness/diagnosis, the customer may be manifestly eligible for Disability Support Pension (DSP).

If the document is

• a medical certificate:
• open Medical Certificate guided procedure
• complete all other fields with contact information and date of receipt, then select Next
• a claim for DSP lodged with supporting documents, see Claiming Disability Support Pension (DSP)
• a number of other medical/sensitive documents, go to Step 7

If the medical certificate is:

• on a Services Australia barcoded form, it can be scanned without a reclassification page or separator
• not on an agency form or where the barcode on the SU415 appears to be of poor quality, place a UNSMCER reclassification page at the front before scanning the certificate

See Scanning Centrelink documents using an MFD. Procedure ends here.

Order of documents:

• If a Medical Certificate is on a Services Australia barcoded form (SU415):
• first scan the SU415
• then insert a separator page, followed by the appropriate UNS reclassification page, followed by the next medical report
• insert another separator page and then the next medical document
• If the first document is not a barcoded form:
• insert the appropriate UNS reclassification page before the document, then the medical report
• for additional reports, use a separator page between each report

UNS reclassification pages:

• UNSMREP - Medical and specialist reports and letters
• UNSPSYQ - Psychologist reports
• UNSMHIS - Medical history and hospital records
• UNSTEST - Medical test results, including imaging and blood
• UNSMCER - Non-Centrelink medical certificates or where the barcode on the SU415 appears to be of poor quality
• UNS008 - Any other medical evidence that does not fall into a category above

For reclassification and separator pages, see Scanning Centrelink documents using an MFD.

Do not use a separator after the last report.

See Scanning Centrelink documents using an MFD. Procedure ends here.

Use Documents Tools in Customer First.

Note: this screen lists all images associated with a customer, not just MIFE documents.

All agency staff are responsible for processing activities allocated to them for Restricted Access customers. Temporary access can be granted where required.

If a customer attends a service centre to lodge documents:

• scan the document as normal, or
• request temporary access if needing to complete work in the record