Scanning Centrelink medical/sensitive documents using an MFD 111-10010040
This document outlines how to prepare and scan Centrelink customer medical/sensitive documents on a Multi Function Device (MFD). All medical/sensitive information lodged by customers is held as an electronic Medical Information File Envelope (eMIFE). It is accessed for decisions about new claims, reviews, exemptions from mutual obligation requirements, and work capacity assessments.
Scanning medical/sensitive documents to a customer record
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1 |
Medical/sensitive documents + Read more ...
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2 |
Medical/sensitive information lodged or obtained + Read more ...
If the medical/sensitive information is:
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3 |
Medical documents for a Foreign Pension Invalidity claim + Read more ...
Procedure ends here. |
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Check medical certificate + Read more ... Is the medical certificate an SU415?
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5 |
Check the documents + Read more ... Identify medical/sensitive documents that must be scanned. Check that the documents/forms have been completed, all attachments are provided and there is no mixed customer information. If the medical evidence or information from the customer indicates a possible terminal illness/diagnosis, the customer may be manifestly eligible for Disability Support Pension (DSP). If the document is
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6 |
Prepare medical certificate for scanning + Read more ... If the medical certificate is:
See Scanning Centrelink documents using an MFD. Procedure ends here. |
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Preparing a number of medical documents for scanning + Read more ... Order of documents:
UNS reclassification pages:
For reclassification and separator pages, see Scanning Centrelink documents using an MFD. Do not use a separator after the last report. See Scanning Centrelink documents using an MFD. Procedure ends here. |
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Locating scanned medical certificates + Read more ... Use Documents Tools in Customer First. Note: this screen lists all images associated with a customer, not just MIFE documents. |
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Restricted Access customers + Read more ... All agency staff are responsible for processing activities allocated to them for Restricted Access customers. Temporary access can be granted where required. If a customer attends a service centre to lodge documents:
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