Issuing Online Advice (OLA) letters to Third Party Organisations (TPO) 111-14010040

To view the letter list, go to the Letter List (LL) screen

'S' Select 'BUS' and then select [Enter].

The letter list will be displayed. This screen will display the letter code to enter into the Letter Display (LD) screen.

Note: letters cannot be selected and started from this screen.

Go to the LD screen.

Enter the letter code (for example, Q821) and select the Continue button.

On the OLA Accept Service Reasons (OASR) screen, enter the service reason:

• 'BCP' - Business Centrepay
• 'BCC' - Business Confirmation eServices
• 'BIM' - Business Income Management
• 'BC2' - BasicsCard Merchants

Select the Continue button.

Enter details in the spaces provided. Required details will vary depending on the OLA being written. Some details that may be required are:

• Contact number of the relevant helpdesk
• Account Manager positional email address
• Option '1' in field for yes to display email
• Option '2' in field if there is no email address
• Third Party Addressee: TPO business name on contract
• TPO contact name: as per person who signed the contract
• TPO Address

Select the Continue button.

In the CCEIMR: field enter the appropriate program option:

• Centrepay - enter '1'
• Confirmation - eServices enter '2'
• Income Management - enter '3'
• Electronic Verification of Rent - enter '4'

Select the Continue button.

Enter the day, month and year, for example, 11 December 2013. Can also be entered as DDMMYY.

For 'Q821' letters only, the date is when the applicant signed the Business Application.

Note: information will be populated into each screen as the letter is being built to enable checking and for amendments to be made if necessary.

Cycle through pages using the back and forward page arrows.

The number of paragraphs and bullets is dependent on the requirements for the letter being written.

Note: the number of paragraphs or bullets selected here cannot be added to after the point of selection.

Select applicable number for special conditions (if any):

• If special conditions apply, enter '1' for Apply
• If no special conditions apply, enter '2' for Null

Continue to complete the letter adding all required details.

All fields must be entered.

The arrow keys can be used to view previous screens where information is missing.

When all fields are complete, enter 'Local' in the command field, this will print the letter to the local printer ready for signing.

The letter can also be printed centrally. Central printing can be used for letters that do not need to be physically signed.