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Disaster Health Care Assistance Scheme (DHCAS) - Provider Services Support
Quality and Skill Tags
Intranet links
Service Delivery Quality and Evaluation
Enterprise Quality Framework
Error codes - Error free
Table 1
Error code | Error definition |
DH01 | Error free. |
Error codes - Document (claim form) error status codes
Table 2
Error code | Error definition |
DH02 Critical | Claim form missing, incomplete or not current. |
DH03 Non-critical | Supporting documents missing, incomplete or not endorsed correctly. |
Error codes - Processing error status codes
Table 3
Error code | Error definition |
DH04 Non-critical | Claimant details not updated in DHCAS registration system. |
DH05 Critical | Vendor EFT details not updated. |
DH06 Critical | Incorrect vendor paid. |
DH07 Critical | Duplicate claim created. |
DH08 Non-critical | Provider details keyed incorrectly. |
DH09 Critical | Date of service/supply keyed incorrectly. |
DH10 Critical | Medical item number keyed incorrectly. |
DH11 Critical | Incorrect payee selected. |
DH12 Critical | Total charge keyed incorrectly. |
DH13 Critical | Amount paid by fund (private health insurer) keyed incorrectly. |
DH14 Critical | Amount paid by other keyed incorrectly. |
DH15 Critical | Amount paid by Medicare keyed incorrectly. |
DH16 Critical | Accommodation charge keyed incorrectly. |
DH17 Non-critical | Incorrect Allied Health Care item selected. |
DH18 Critical | Item paid is in excess of an allowable limit, not approved or not within the program guidelines. |
DH19 Critical | Travel expense calculated incorrectly for the date claimed. |
DH20 Non-critical | DHCAS check list not completed correctly. |
DH21 Critical | The medical account not claimed/processed through Medicare. |
DH22 Non-critical | PaNDA notes and Claim ID missing or not updated correctly. |
DH23 Critical | Claim support documents missing in PaNDA. |
DH24 Non-critical | Customer pharmacy, mental health or allied health sessions list not updated. |
DH25 Non-critical | Services Australia Canberra letters, emails or review documents not saved to the customer file. |
DH26 Non-critical | Letter details keyed incorrectly or missing - administrative error. |
DH27 Critical | Letter details keyed incorrectly - privacy breach. |
DH28 Critical | Claim has been rejected in error. |
Error codes - Delegate error status codes
Table 4
Error code | Error definition |
DH29 Critical | Delegate's processing note for approval missing/incorrect in PaNDA. |
DH30 Non-critical | Claim status not updated in PaNDA. |
DH31 Critical | Delegate approved an incorrect amount. |
DH32 Non-critical | Delegate approved an amount above their approved delegation. |
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