Updating proficiency for QOL 111-20071707

Table 1

QOL	Sample Rate	Minimum correctness rate
L - Learner	100%	Below 85% and applied to new staff and staff undertaking new activities.
I - Intermediate	25%	Between 85% to <95%.
P - Proficient	2%	95% or higher.

Table 2

QOLStat Report	Reporting dates
Correctness report (volume checked and accuracy)	52, 26, 13 and 4 weeks
Selection Report (volume processed)	Community Development Employment Program

Automation will run once a month for each staff member
Updates are determined by comparing QSS profiles with QOLStat results
Line managers will get an email summary of updates that have occurred, and any manual action needed for their staff

Components of the process that are automated:

Components of the process which are not automated:

Table 3. these minor systems have not been automated, line managers must continue to assess manually.

System code	System name
AOS	Assurance of Support
CDP	Community Development Employment Program
CLI	Client Miscellaneous
COS	Childcare Operations
CRC	Care Receiver Child (Carer Allowance)
CRI	Crisis Payment
CRP	Carer Receiver (Carer Payment)
CRX	Customer Registration External
CSA	Child Support Agency
DDN	Direct Deductions
EAS	Jobseeker
EMP	Employment Services
FSP	Future Flexible Support Payments
IEX	IES External Transaction Management
INM	Income Management (PQN)
IRS	Integrated Review System
JSM	Jobseeker Management
MOB	Mobility Allowance
RES	Residency
RPT	Reporting
TAC	Trust and Companies

QOL guides

QOLCheck and QOLStat Guide

QOLStat Feedback Report Guide

QOL Individual Alternative Proficiency Assessment

QOL Business Area Alternative Proficiency Assessment

Service Delivery Quality Centre

Quality Management