Services Australia website
PBS for pharmacists
External websites
Department of Veterans’ Affairs - Reducing medicine costs under the Safety Net Scheme
Department of Health, Disability and Ageing - Pharmaceutical Benefits Scheme (PBS)
Intranet links
Privacy and Secrecy
Report a Privacy Incident - Privacy Incident Notification form
See Service Delivery Quality and Evaluation for a link to the Enterprise Quality Framework
Letters
Pharmaceutical Benefits Scheme (PBS)
Contact details
Quality and Skill Tags
Health Service Delivery Division - Program areas - Pharmaceutical Benefits Scheme (PBS)
Medicare and Aged Care - Local Peer Support (LPS)
Error codes - error free
Table 1
Error codes | Error definition |
A00 | No errors. |
Error codes - B status codes - System errors
Table: for processes, see:
Error codes | Error definition |
B01C Critical | SYSTEM claim registration error. - Registered against the incorrect supplier
- Incorrect date of lodgement
|
B02C Critical | SYSTEM claim transaction error. Incorrect: - reference number or claim period
- payment category level
- first prescription or last prescription serial number
|
B03C Critical | SYSTEM prescription detail error. Incorrect: - serial number
- form type
- prescriber ID
- Medicare or entitlement number
- patient details
- date of prescribing or supply
- item name
- quantity and repeats
- previous supplies
- Authority number
- streamline code
|
B04C Critical | SYSTEM reason code error. - Incorrect reason code applied
- Ignored reason code rejection warning
|
B05C Critical | SYSTEM adjustment error. Incorrect adjustment amount. |
B14C Critical | SYSTEM record not updated error. - Missed prescription
- Failure to complete or save
|
B18C Non-critical | SYSTEM comments error. |
Error codes - C status codes - application form errors
Table 3: for processes, see Register manual or manual under co-payment (UCP) claim package in pharmaceutical Benefits Scheme (PBS) claims Processing System.
Error codes | Error definition |
C01C Critical | FORM incomplete or not provided. Required form not provided: - Manual claim - Approved Supplier Manual Payment Reconciliation (PB242)
- Manual prescription processing fee for pharmaceutical benefits Bureau service deduction authority (PB259) to avoid charge
- Illegible form
Missing information: - pharmacy or supplier details
- prescription claim details
- declaration details or signature
|
Error codes – D status codes – letter errors
Table 4: for processes, see:
Error codes | Error definition |
D01C Critical | LETTER address error. Letter sent to the correct recipient, but used an incorrect address. |
D02C Critical | LETTER attachment error. The wrong prescription is included with the letter. |
D03C Critical | LETTER type or information error. - Incorrect standard letter or wording
- Incorrect information
- Critical information is missing
|
D05C Critical | LETTER recipient error. Letter sent to the incorrect recipient. |
D06C Non-critical | LETTER minor message error. - Administration reference information is missing or incorrect
- Spelling errors in free text areas
|
Error codes - E status codes - assessing errors
Table 5 contains assessing errors that relate to an incorrect determination of entitlement. For example, failure to calculate the correct amount or exclude ineligible prescriptions.
Note: if it is a recording error see Table 2 B system errors.
For processes, see:
Error codes | Error definition |
E01C Critical | ASSESSING entitlement error. Rejected or approved incorrectly. |
E02C Critical | ASSESSING calculation error. Incorrect adjustment calculation. |
E03C Critical | ASSESSING escalation error. Not escalated to the PBS Help Desk or Local Peer Support (LPS) when required. |
Error codes – F status codes – PaNDA errors
Table 6: for processes, see:
Error codes | Error definition |
F01C Non-critical | PaNDA program or work type classification error. Work is incorrectly classified. Note: includes work incorrectly named, if also incorrectly classified. |
F02C Non-critical | PaNDA naming error. Classified correctly, but naming conventions not applied or incorrect. |
F03C Non-critical | PaNDA comment error. Required comments omitted or incorrect. |
F04C Non-critical | PaNDA documentation missing. Sent letter or email not uploaded to the Work Item or page/s missing in documentation. Rejection information not uploaded or uploaded with incorrect or missing information. |
F05C Non-critical | PaNDA Work Items not merged. Connected Work Items not merged into one. |
F06C Non-critical | PaNDA Work Items not separated. Did not separate multiple Work Items in PaNDA or extract a different Work Type for separate processing. |
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