|
Error code |
Error definition |
Error scenario |
|
AC02
Critical
|
Service ID, Service name or provider incorrect. |
Service/Provider ID does not match the Service name.
Details for service ID keyed incorrectly. |
|
AC03
Critical |
Care recipient or client ID incorrect. |
The event has been processed under the incorrect care recipient or care recipient ID.
Details for care recipient ID keyed incorrectly.
Missing CRN. |
|
AC16
Non-critical |
Incorrect date of lodgement or receipt date. |
Date of lodgement or receipt date keyed incorrectly.
Not updated, removed or processed. |
|
AC34
Critical |
Service A user registration details incorrect. |
Incorrect spelling of username, phone number and/or email address.
Incorrect service selected.
Incorrect authorisation level selected.
Incorrectly linked A User to the wrong service ID.
Duplication of number for existing A User.
Not updated, removed or processed. |
|
AC55
Critical |
Incomplete Form. |
Care recipient details not completed.
Service Provider details not completed.
Nominated User details not completed.
Mandatory questions incomplete.
Signature/declaration not completed. |
|
AC56
Critical |
Appointment of a Nominee or Power of Attorney - details missing from documentation received. |
Incorrectly processed when the Appointment of a Nominee form is incomplete or incorrect.
Incorrect care recipient or nominee.
Incorrectly processed when the Power of Attorney form is incomplete or incorrect.
Incorrect care recipient or Power of Attorney. |
|
AC57
Critical |
Incorrect date. |
Incorrect start date.
Incorrect end date.
Not updated, removed, or processed. |
|
AC58
Critical |
Service Provider Monthly Claim Approved incorrectly. |
Incorrectly approved escalation required. |
|
AC59
Critical |
Incorrect written notification issued. |
Manual written notification incorrect. |
|
AC60
Non-Critical |
No written notification issued. |
No record of written notification issued to Aged Care Service Provider. |
|
AC61
Critical |
Bank Details incorrect. |
Bank account details incorrect.
Bank account not in business name. |
|
AC62
Critical |
Release of incorrect information to Service Provider. |
Incorrect service details.
Incorrect Aged Care A user number.
Incorrect care recipient. |
|
AC63
Non-Critical |
No record of update for Service or Care Recipient. |
No Service Notes created.
No Care Recipient notes created. |
|
AC64
Non-Critical |
Additional updates not completed. |
Additional updates received and outstanding. |
|
AC65
Critical |
Incorrect care recipient update. |
Duplication/intertwined record or duplicate, creation of ID.
Incorrect Service Provider.
Incorrect supplement type, leave event, name change.
Supporting evidence event not supplied or incomplete.
Accepted the incorrect assessment score.
Incorrect date of diagnosis.
Incorrectly approved Name Change.
Details not updated in Aged Care Staff Portal (ACSP) to match Customer First.
Incorrectly rejected Name Change.
Not updated, removed or processed. |
|
AC66
Critical |
Unspent Funds Overclaim/Underclaimed - incorrect manual adjustment. |
Incorrect amount coded.
Incorrect Service Provider.
Incorrect or missing information record or adjustment note. |
|
AC67
Critical |
Unspent home care amount. |
Unspent amount coded incorrectly.
Incorrect care recipient or Aged Care Service Provider. |
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