eServices quality checking in QST 111-21062214

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Intranet links

See Service Delivery Quality and Evaluation for a link to the Enterprise Quality Framework

Forms

Banking details online claiming form (HW052)

Online claiming provider agreement form (HW027)

Provider registration for Electronic Funds Transfer payments form (HW029)

Contacts

Quality and Skill Tags

Error codes - Error free

Table 1

Error code

Error definition

ES01

Error free.

eServices Provider Banking Details - error status codes

Table 2

Error group	Error code	Error definition	It is an error when
Form related	ES02 Critical	The provider number does not match the name listed on the form.	Banking forms have been accepted and processed when the provider number does not match the name listed on the form. This also includes the absence of a provider number and details have been updated in PDS.
Form related	ES03 Critical	The incorrect provider number is updated that is not stipulated on the form.	Banking forms have been accepted and processed to the incorrect provider number profile in PDS.
Form related	ES04 Critical	The provider number does not match practice address.	Banking forms have been accepted and processed where PDS records do not match the details on the form.
Form related	ES05 Critical	Form incorrectly rejected.	Banking forms have been rejected incorrectly.
Form related	ES06 Critical	The declaration/form has not been signed by the applicant or accepted with invalid signature.	Banking forms have been accepted and processed without a hand written signature. Digital signatures not acceptable. This includes signatures that are not original and/or signatures that are copied. Banking forms have been accepted and processed without the applicant's signature.
Form related	ES07 Critical	Bank details signed form dated in the past or future or with no date.	Banking forms have been accepted and processed with a signature, without a date or exceeding 30 days from the date of lodgement. Future dated signed forms are not accepted. This excludes effective start dates for banking details and/or Minor ID's.
Form related	ES08 Critical	All pages of HW027 or HW052 have not been received and details have been recorded.	Banking forms have been accepted and processed where all or part of the Provider Agreement/ banking form is absent.
Form related	ES09 Critical	The additional document to authorise the update provided with the bank details form has not been signed by the provider but has been actioned.	Additional correspondence was attached requesting to update multiple providers but the attachment was not signed by the applicant. Banking forms have been accepted and processed.
Form related	ES10 Critical	The additional document with the form signed by the provider has not been actioned and no contact was made to the provider.	In the instance of requests to update multiple providers the documents have been signed by the applicant but was not processed. Provider was not contacted to confirm date of effect.
Form related	ES26 Critical	Application(s) received but not actioned.	Application(s) received with required details but not actioned accordingly.
Form related	ES27 Critical	Application received is not the current version	Application received is not the current version and has bank details/Minor ID have been updated.
PDS	ES11 Critical	The provider number is closed and bank details/Minor ID have been updated.	Banking forms have been accepted and processed where the provider number is closed end dated in PDS and banking details/Minor ID have been updated.
PDS	ES12 Critical	Minor ID PDS.	Banking forms have been accepted and processed but the Minor ID has not been updated in PDS for the provider's bank details. Banking forms have been accepted and processed without creating the new Minor ID in PDS. Minor ID registration details in PDS have been created incorrectly, but bank details have been accepted and processed. Banking forms have been accepted and processed with the incorrect Minor ID updated to Provider Number in PDS.
PDS	ES13 Critical	Minor ID and/or banking details are recorded before effective date on form.	Banking forms have been accepted and processed with Minor ID but with incorrect effective commencement date.
PDS	ES14 Critical	Bank Account number details.	Banking forms have been accepted and processed with incorrect details: The account number and/or BSB entered does not match the form. The bank account number end/start date is incorrect. The bank account details have not been recorded at all.
PDS	ES16 Non-critical	Bank account name is not recorded correctly.	Banking forms have been accepted and processed where the account name is not entered correctly, excluding abbreviations. This would include a change from an individual to another type of legal entity, or one type of legal entity to another.
PaNDA	ES17 Non-critical	Incomplete PaNDA WID processing notes.	Provider Agreement is not attached/ attached with limited or no processing notes. Processing notes on a PaNDA work item should clearly explain all action taken to complete that WID as well as identifying what is required.
PaNDA	ES18 Non-critical	Pended PaNDA WID - incorrect Pend reason/incomplete processing notes.	Pend reason (if applicable) - incorrect and/ limited or no processing notes.
PaNDA	ES19 Non-critical	Naming convention has not been entered correctly.	The PaNDA work item has not been named to include the provider number/stem and name of practice, or name of provider.
PaNDA	ES24 Non-critical	Alternate PaNDA work items not associated.	All relevant work items that have been received within 3 months have not been associated.
PaNDA	ES25 Non-critical	PaNDA WID - Case ID field not saved with Source Work Item number.	The PaNDA work item Case ID field does not display the Source Work Item number.
Email	ES20 Critical	Australian Immunisation Register (AIR) box is ticked but not forwarded to AIR.	Banking forms have been accepted and processed, and AIR selected however no evidence email forwarded to AIR for actioning.
Email	ES21 Critical	Email notification for Rejected EFT registration incomplete.	Email notification sent to provider did not state the relevant reason/s for rejection.
Email	ES22 Critical	Email to provider.	Banking Details/Minor ID have been accepted and processed and Email sent to incorrect email address Email sent to invalid email address Email not sent to provider after any updates are made.
Email	ES23 Non-critical	All emails.	Email not sent on behalf of Provider.Forms. Email has not been uploaded in the PaNDA WID. Email notification sent to provider did not state the relevant reasons/action required. The email template is missing information. For example, Name/Date of lodgement/Work ID.

Bulk banking details update for National Health Service - error status codes

Table 3

Error group	Error code	Error definition	It is an error when
Form related	BU02 Critical	The bank details have been updated when the provider number or name are incomplete or do not match	Banking forms have been accepted and processed when the provider number does not match the name listed on the form. This also includes the absence of a provider number and details have been updated in PDS.
Form related	BU03 Critical	The incorrect provider number is updated that is not stipulated on the form.	Banking forms have been accepted and processed to the incorrect provider number profile in PDS.
Form related	BU04 Critical	The provider number does not match practice address.	Banking forms have been accepted and processed where PDS records do not match the details on the form.
Form related	BU05 Critical	Form incorrectly rejected.	Banking forms have been rejected incorrectly.
Form related	BU06 Critical	The declaration/form has not been signed by the provider.	Banking forms have been accepted and processed without the providers signature.
Form related	BU07 Critical	Work ID was rejected as the work item was signed more than 30 days in the past.	There is no time frame required for signatures for the National Health Service process, all dates are accepted.
Form related	BU08 Critical	Pages 1,2 and 6 of the HW029 form have not been received and details have been recorded.	Banking forms have been accepted and processed where all or part of the banking form is absent.
Form related	BU09 Critical	Form has been rejected due to digital signature	National Health service process allows for digital signatures and should not be rejected for this reason.
Form related	BU10 Critical	Application(s) received but not actioned.	Application(s) received with required details but not actioned accordingly.
PDS	BU11 Critical	The provider number is closed and bank details have been updated.	Banking forms have been accepted and processed where the provider number is closed end dated in PDS and banking details have been updated.
PDS	BU12 Critical	Minor ID has been updated in error.	The Minor ID has been updated when not required.
PDS	BU13 Critical	Date of banking details are recorded incorrectly.	Banking forms have been accepted and processed with incorrect effective commencement date/end date.
PDS	BU14 Critical	Bank Account number details.	Banking forms have been accepted and processed with incorrect details.
PDS	BU15 Non-critical	Bank account name is not recorded correctly.	Banking forms have been accepted and processed where the account name is not entered correctly, excluding abbreviations. This would include a change from an individual to another type of legal entity, or one type of legal entity to another.
PaNDA	BU16 Non-critical	Incomplete PaNDA WID processing notes.	Processing notes on a PaNDA work item should clearly explain all action taken to complete that WID as well as identifying what is required.
PaNDA	BU17 Non-critical	Pended PaNDA WID -	Work item was pended when it should have been unassigned to the queue.
PaNDA	BU18 Non-critical	PaNDA WID associated	PaNDA WID associated in error.
PaNDA	BU19 Non-critical	PaNDA WID - Case ID field not saved with Source Work Item number.	The PaNDA work item Case ID field does not display the Source Work Item number.
PaNDA	BU23 Non-critical	Minor ID spreadsheet	The Minor ID spreadsheet has been updated incorrectly or is incomplete. The Minor ID spreadsheet has not been uploaded to PaNDA.
Email	BU20 Critical	Email notification for Rejected EFT registration incomplete.	Email notification sent to DCM did not state the relevant reason/s for rejection. The Minor ID spreadsheet is not included or is incorrect/incomplete.
Email	BU21 Critical	Email sent to provider.	Details have been accepted and processed and Email was sent to the provider when it should have been sent to DCM.Webservices Email sent to incorrect email address Email sent to invalid email address
Email	BU22 Non-critical	All emails	Email not sent on behalf of Provider.Forms. Email has not been uploaded in the PaNDA WID. Email notification sent to DCM.webservices did not state the relevant reasons/action required. Email notification sent to provider and not to DCM.webservices. Email not moved to Provider.Forms sent folder. The email template is missing information. For example, Name/Date of lodgement/Work ID.

Operational Information

eServices quality checking in QST 111-21062214

Intranet links

Forms

Contacts

Error codes - Error free

eServices Provider Banking Details - error status codes

Bulk banking details update for National Health Service - error status codes