Rapid Addressing 111-21070000

The Suburb or postcode: field:

• Can be coded by first entering a suburb or full postcode. A list of suggested suburbs will display after entering at least three characters or the full postcode
• Will display user input as a suggested address under the -Your input- heading. This option should only be selected if required (for example, for a new subdivision that is not yet known to Australia Post)

Once the Suburb or postcode: field has been populated, a Street address: field will appear above the Suburb or postcode: field. The street address can then be recorded in the same manner.

The Street address: field:

• Can be coded by first entering either the street number (including prefixes such as Unit or PO Box), or the street name
• Will display user input as a suggested street under the -Your input-. This option should only be selected if necessary

If starting by the street name, a list of street numbers will display after the street is selected.

For existing addresses, the town/suburb is pre-populated and can be overtyped.

Once the suburb, state and postcode have been confirmed by a selection from the suggestions list, the address lines 1 and 2 are merged and pre-populated to the Street address: field and preselected for easy overtype. Address suggestions will then display.

The user can either select from the list of suggestions or start typing over the pre populated data.

Rapid Addressing will recognise a wide variety of unit types including the following formats:

• [number]/[number]
• Unit [number]
• U [number]
• UNT
• UT
• Flat
• FL

Rapid Addressing will convert the address in to the preferred format, for example Unit 5/1 Long St will re-display as U 5 1 LONG ST.

Rapid Addressing will recognise the following formats:

• P.O BOX [number]
• P.O B.O.X [number], and
• PO BOX [number]

Rapid Addressing will suggest generic PO Box, Locked Bag, Roadside Delivery and Road Mail Box options for each suburb. The user can then input the number manually.

Rapid Addressing will convert the address into the preferred format, for example, P.O B.O.X 7 will re-display as PO BOX 7.

Non-Australian addresses cannot be updated in Rapid Addressing mode.

On the Address Details (AD) screen, select the 'Enter non-Australian address' button to update the address using the standard address fields.

The building or property name must be placed in double quotation marks or round brackets in the Street address: field. The building or property name can be either at the start or the end of the Street address: field.

Example 1: Coding a building name

• Street address: "Royal Prince Alfred Hospital" 123 Missenden Rd, or
• Street address: (Royal Prince Alfred Hospital) 123 Missenden Rd

Example 2: Coding a property name

• Street address: "Old Macdonalds Farm" 8 Macdonald Road, or
• Street address: (Old Macdonalds Farm) 8 Macdonald Road

The business name must be placed in double quotation marks or round brackets in the Street address: field. The business name should be coded at the start of the Street Address: field.

For example:

• Street address: "Cafe Nom Nom" 5 Food St, or
• Street address: (Cafe Nom Nom) 5 Food St

Details relating to 'care of' addresses must be placed in double quotation marks or round brackets in the Street address: field for it to display correctly on the customer file. The 'care of' information should be coded at the start of the Street Address: field.

Rapid Addressing will accept the following formats:

• "Care of [Name]" [Address]
• "C/O [Name]" [Address], and
• "C/- [Name]" [Address]
• "C/O Mr Jones" 8 Elizabeth St, or
• (C/O Rich Financial Planning) 50 High St

Rapid Addressing will recognise the following formats:

• B
• Basement
• FL
• Floor
• FLR
• G
• GF
• Ground floor
• L
• Level
• LVL
• Lower ground floor
• M
• Mezzanine
• UG
• Upper ground floor

For correspondence to be sent, Services Australia must be provided with an address where a customer can receive mail. Before updating a customer’s residential address to no fixed address staff must ensure an alternate postal address has been provided, see Where customers are unable to provide a residential address.

• Choose the correct combination of State, Suburb and Postcode from the suggestions provided. If the customer says they are unable to provide suburb and postcode details, ask them for the most appropriate for their circumstances. For example, the suburb / postcode where they spent the previous night
• Street address: field - code No Fixed Address. This will display as a suggested street under -Your input- for selection. After selection, the message ‘The address combination entered could not be matched with Australia Post’ will appear