Australian Organ Donor Register (AODR) quality checking 111-22030000

Select Service Officer to be checked.

Note: personal details on a Consumer Record with AODR Entitlement with a Medicare number supplied are not subject to AODR quality checks. This is because personal details are part of the normal Medicare quality checking procedures under QBBI. The only part of these records that needs quality checking is the organ donor information.

For F2F when work has been processed in PaNDA: Find the source documents to be quality checked.

Access the Consumer Directory Maintenance System (CDMS) from the Service Officer Portal.

Select the following tabs:

• Inquire on Consumer Details
• Detailed Search
• Australian Organ Donor Register

Note: the purpose of completing a detailed search is to check for any potential duplicate records.

Key the following from the source documentation and select Entitlement:

• Family Name
• Gender
• Date of Birth

Compare the source documents with the data and history on the relevant CDMS screens. For more information, see the AODR History screens table.

For work checked in PaNDA, access digitally scanned PDF source documents through the tool.

Has an error been identified?

• Yes, go to Step 6
• No,
• complete the Australian Organ Donor Register (AODR) Quality Reporting form (error free). See Resources for a link to the form
• submit the form
• go to Step 7

If an error is found, determine reasons (underlying factors) for the error in consultation with the Service Officer.

Complete the Australian Organ Donor Register (AODR) Quality Reporting form (including the Error Details section) and submit the form. See Resources for a link to the form.

Return errors for correction either to the Service Officer (where practicable) or to the appropriate section.

Note: make sure that feedback is given to the Service Officer in a timely manner and that errors are corrected.

Go to step 7

Add processing notes to PaNDA work item: AODR checked.

Click Inquire on consumer details and select the:

• Detailed Search tab
• Australian Organ Donor Register (AODR) from the Program drop down box.

Check the Consumer Directory Maintenance System (CDMS) history to see if the Service Officer being checked has processed the last update for:

• Donor Only
• New Consumer with AODR Entitlement without Medicare number supplied
• Consumer Record with AODR Entitlement with Medicare number supplied

Note: personal details on a Consumer Record with AODR Entitlement with a Medicare number are not subject to AODR quality checks. This is because personal details are part of the normal Medicare quality checking procedures. The only part of these records that needs quality checking is the organ donor information.

Select Personal and check the details under the following tabs:

• Personal Details - personal details of the selected consumer
• Names - current name changes and 'known as' name details
• Address - current mailing and residential address
• Contact Details - contact details phone, fax and email
• Comments - any comments recorded relating to the consumer selected

Note: if there is more than one consumer ID to be checked on the registration, select the radio button for the appropriate consumer.

Click on Entitlement and check entitlement details have been updated for:

• Donor Only Entitlement - where a Medicare number is not supplied
• AODR Entitlement - where the Medicare number is supplied and the record linked to consumer’s Medicare entitlement
• AODR Entitlement - where the Medicare number is not supplied

If more than one record is returned, make the appropriate selection

Note: if a Donor Only Entitlement and an AODR Entitlement exist, the record may not have been linked, resulting in duplication.

Supplied Medicare numbers are indicated under the Donor Decision Details tab.

Click on the following tabs to check entitlement details, relevant documents and comments relating to eligibility (if applicable):

• Personal Details - displays the personal details of the selected consumer
• Donor Decision Details - displays entitlement details
• Program Details - displays delivery and end date information
• Comments - displays any comments recorded relating to entitlement if applicable

Note: if there is more than one consumer ID to be checked on the registration, select the radio button for the appropriate consumer.