Medicare Entitlement Statement (MES) quality checking in QST 111-22112508

Error codes

Error definition

MS01

No errors

Error codes

Error definition

MS03

Critical

First name/Surname missing at Question 23 - Application form (manual)

MS04

Critical

Declaration not ticked at Question 23 - Application form (manual)

MS05

Critical

Question 13, 14 and 19 not answered or incorrectly answered and nothing noted that phone call has been made - keyed and accepted (manual)

MS06

Critical

Declaration made by 3rd party not customer (manual)

MS07

Critical

Gender and/or date of birth recorded incorrectly or not all names on the passport recorded/not amended in Personal and contact details section (both)

MS08

Critical

Name/title recorded incorrectly or not all names on the passport recorded/not amended in Personal and contact details section (both)

MS09

Critical

Residential/postal address keyed incorrectly or omitted (manual)

MS10

Critical

Incorrect period approved due to keying error (manual)

MS11

Critical

Claiming financial year keyed incorrectly (manual)

MS13

Critical

Tax Agency details not keyed or keyed incorrectly in Tax Agent Tab (manual)

MS15

Critical

Critical questions not completed on MES form - Questions 6,17 and 18 (manual)

MS16

Non-critical

Assessing comments in the portal keyed incorrectly or omitted (both)

MS17

Critical

Same financial year keyed and approved in portal - MES portal/database check not performed (manual)

MS42

Critical

Passport details (all names, gender, date of birth, passport number, the origin of passport) recorded incorrectly or not amended as per the supplied passport (both)

MS43

Critical

Application was not keyed while it should have been (manual)

MS44

Non-critical

Applicant ID has been duplicated in error (manual)

MS46

Critical

More information requested but status not changed to 'on hold' in the MES portal (both)

MS53

Critical

Application revoked or withdrawn in error in the MES Portal (both)

MS54

Critical

Customer's name registered all in lower case in Personal and contact details section/not amended (both)

MS55

Non-critical

Contact number or email address recorded incorrectly or not amended in Personal and contact details section (both)

Error codes

Error definition

MS18

Critical

Incorrect letter chosen and/or inappropriate options (letter/online task) selected for documents requested (both)

MS19

Critical

Name/address on letter keyed incorrectly (both)

MS20

Critical

Letter not sent to customer/tax agent (both)

MS21

Critical

Incorrect recipient chosen - customer/tax agent (both)

MS22

Critical

Incorrect application number quoted in the letter (both)

MS52

Critical

Letter not uploaded in MES Portal (application registered in MES Portal) (both)

MS56

Critical

Letter was not sent via online task where it should have been (IHI)

MS57

Critical

Incorrect formatting of the letter, for example, fonts, spacing, indents (both)

Error codes

Error definition

MS23

Non-critical

Naming convention error (this is not changed for MES DUC) (both)

MS24

Non-critical

PaNDA note omitted from pended PaNDA file (both)

MS25

Non-critical

Sent letter not uploaded in PaNDA file (application not registered in MES Portal) (manual)

MS26

Non-critical

Word document with multiple application numbers not uploaded to PaNDA file (manual)

MS27

Critical

Actioned without correct documents uploaded/associated in PaNDA (both)

MS28

Critical

PaNDA file completed in error - no action taken (both)

MS29

Critical

Incorrect files associated (different customers, different programme) (both)

MS30

Critical

Incorrect document uploaded (for example, documents for enrolments uploaded and used) (both)

MS47

Critical

Multiple IHI files have been associated in error

MS48

Non-critical

Work items via DUC, email or post for the same customer (pend/open status) allocated in a bundle and actioned by same operator but not associated (manual)

Error codes

Error definition

MS32

Critical

Multiple applications for different financial years submitted but not all keyed (manual)

MS33

Critical

Application for different customer submitted in same PDF file but not extracted and re-uploaded to PaNDA for processing (manual)

MS34

Critical

Not all checks completed and documents/information on visa, health insurance etc. were missed, resulting in an incorrect assessment (both)

MS36

Critical

Application approved without a clear passport or no passport or IHI application approved while travel documents not verified and no passport copy supplied (both)

MS37

Critical

Duplicate statement not issued/issued in error (both)

MS38

Critical

Not skilled for work type - actioned in error (both)

MS39

Critical

Missing information/documents - Email check/PaNDA search not performed and information requested while already supplied (both)

MS50

Critical

Application approved without correct documents/information (both)

MS58

Critical

Old version of application form accepted (manual)

MS59

Critical

Application received via email by customer accepted in error (manual)

MS60

Critical

Future period approved in error (both)

MS61

Non-critical

A VEVO check was run while no travel document copy supplied as already verified (IHI)

Error codes

Error definition

MS40

Critical

Email response sent to incorrect recipient

MS41

Critical

Sent email response not moved to 'Sent' folder in the tax agent email box

MS51

Non-critical

Email sent with incorrect classification other than 'Official-Sensitive'

MS62

Critical

The tax agent email box was used to reply to customer where it should not have been