Medicare Entitlement Statement (MES) quality checking in QST 111-22112508

Error codes

Error definition

MS01

No errors

Error codes

Error definition

MS03

Critical

First name/Surname missing at Question 23 - Application form (MS015 2205)

MS04

Critical

Declaration not ticked at Question 23 - Application form (MS015 2205)

MS05

Critical

Question 13, 14 and 19 not answered or incorrectly answered and nothing noted that phone call has been made - keyed and accepted manual processing

MS06

Critical

Declaration made by 3rd party not applicant manual processing

MS07

Critical

Gender and/or date of birth keyed incorrectly manual processing

MS08

Critical

Name/title keyed incorrectly

MS09

Critical

Residential/postal address keyed incorrectly or omitted manual processing

MS10

Critical

Incorrect period approved IHI and manual processing

MS11

Critical

Financial year keyed incorrectly manual processing

MS13

Critical

Tax Agency details not keyed or keyed incorrectly in Agency Tab manual processing

MS15

Critical

Critical questions not completed on MES form - Questions 6,17,18 and 23 manual processing

MS16

Non-critical

Comments in the portal keyed incorrectly or omitted IHI

MS17

Critical

Same financial year keyed and approved in portal - MES portal/database check not performed/dup function overridden IHI

MS42

Critical

Passport details (names, gender, date of birth, the origin of passport) recorded incorrectly but has not been amended as per the supplied passport (IHI)

MS43

Critical

Application was not keyed while it should have been (manual)

MS44

Non-critical

Applicant ID has been duplicated (manual)

MS45

Critical

Incorrect period approved (both)

MS46

Critical

More information requested but status not changed to 'on hold' in the MES portal (both)

Error codes

Error definition

MS18

Critical

Incorrect letter chosen and/or inappropriate options (letter/online task) selected for documents requested IHI and manual processing

MS19

Critical

Name/address on letter keyed incorrectly IHI and manual processing

MS20

Critical

Letter not sent to applicant/tax agent IHI and manual processing

MS21

Critical

Incorrect recipient chosen - applicant/tax agent IHI and manual processing

MS22

Critical

Incorrect application number quoted in the letter IHI and manual processing

MS52

Critical

Letter not uploaded in MES Portal IHI and manual processing (application registered in MES Portal)

Error codes

Error definition

MS23

Non-critical

Naming convention error (this is not changed for MES DUC) manual processing

MS24

Non-critical

Comment omitted from pended PaNDA file IHI and manual processing

MS25

Non-critical

Letter sent not attached to PaNDA file manual processing (application not registered in MES Portal)

MS26

Non-critical

Word document with multiple application numbers not uploaded to PaNDA file, IHI and manual processing

MS27

Critical

Actioned without correct documents uploaded/associated manual processing

MS28

Critical

PaNDA file completed in error - no action taken IHI and manual processing

MS29

Critical

Incorrect files associated (different applicants, different programme) IHI and manual processing

MS30

Critical

Incorrect document uploaded (e.g. documents for enrolments uploaded and used) IHI and manual processing

MS47

Critical

Multiple IHI files have been associated in error

MS48

Non-critical

Work items via DUC, email or post for the same applicant (pend/open status) allocated in a bundle and actioned by same operator but not associated manual processing

Error codes

Error definition

MS31

Critical

Application assessed incorrectly

MS32

Critical

Multiple applications for different financial years submitted but not all keyed

MS33

Critical

Application for partner submitted in same PDF file but not extracted and re-uploaded to PaNDA for processing

MS34

Critical

Not all checks completed CDMS/VEVO/Database resulting in an incorrect assessment

MS35

Critical

Not all pages of the PDF checked and PR documents missed (sometimes there may not be an Immigration link)

MS36

Critical

Application approved without a clear passport or no passport - full name and date of birth or IHI application approved while travel documents not verified and no passport copy supplied

MS37

Critical

Duplicate statement not issued/issued in error

MS38

Critical

Not skilled for work type - actioned in error

MS39

Critical

Missing information/documents - Email check/PaNDA search not performed

MS50

Critical

Application approved without correct documents IHI and manual processing

Error codes

Error definition

MS40

Critical

Email response sent to incorrect recipient

MS41

Critical

Sent email response not moved to 'Sent' folder in MES box

MS51

Non-critical

Email sent with incorrect classification other than 'Official-Sensitive'