Error code	Error definition	Processing tip
C03 Non-critical	Eligibility Guide not completed	It is an error when the CAPS Eligibility Guide has not been completed and there is no verification present.
C04 Non-critical	Documentation not certified	It is an error when copies of evidence of the legal representative’s or parent’s (where applicable) authority has not been certified.
C05 Critical	Insufficient, inappropriate or no documentation to support action taken	To support processing action taken (registration or amendment), it is an error when there is: insufficient documentation inappropriate documentation no documentation
C06 Critical	Applicant details incomplete or omitted	It is an error when the applicant's following details are incomplete or omitted and there is no verification present: name address
C07 Non-critical	Correspondence recipient details incomplete or omitted	It is an error when the correspondence recipient details are incomplete or omitted and there is no verification present.
C08 Critical	Applicant payment details incomplete or omitted	It is an error when the applicant's following details are incomplete or omitted and there is no verification present: BSB account number account name
C09 Critical	Applicant declaration omitted	It is an error if the applicant's signature is incomplete or omitted and there was no verification present. Note: if the signature does not match, further clarification is required.
C10 Non-critical	Representative details incomplete or omitted	It is an error when the representative's following details are incomplete or omitted and there is no verification present: relationship name (organisation or personal) address phone number
C11 Critical	Representative payment details incomplete or omitted	It is an error when the representative's following details are incomplete or omitted and there is no verification present: BSB account number account name
C12 Non-critical	Representative declaration omitted	It is an error when the representative's signature was incomplete or omitted and there was no verification present. Note: if the signature does not match, further clarification is required.
C13 Critical	Declaration to authorise payment to an Organisation incomplete	It is an error when an Organisation is authorised for payment and the following details are incomplete or omitted, and there is no verification present: representative's relationship organisation name organisation ABN signature
C14 Critical	Organisation details or declaration details incomplete or omitted	It is an error when the Organisation's following details are incomplete or omitted and there is no verification present: name ABN authorised representative address contact number signature BSB account number account name
C17 Non-critical	Health professional details incomplete or omitted	It is an error when the health professional's following details are incomplete or omitted and there is no verification present: name contact details address profession
C18 Non-critical	Health Report Applicant details incomplete or omitted	It is an error when the applicant's condition information on the Health Report was either incomplete or omitted and there was no verification present.
C19 Non-critical	Health professional signature and date incomplete or omitted	It is an error when the Health Professional has not signed/dated the Health Assessment section and there is no verification present.

Error codes - processing error status codes

Table 3

Error code	Error definition	Processing tip
C30 Critical	Date of lodgement	It is an error when the date of lodgement keyed does not match supporting documentation.
C31 Critical	Incorrect Applicant selected	It is an error when the incorrect applicant has been selected.
C32 Critical	Applicant type incorrect	It is an error when the incorrect applicant type has been selected (CAAS (Do not use) has been selected instead of CAPS).
C33 Critical	Main contact selected incorrectly	It is an error when the applicant has nominated a correspondence nominee or a correspondence and payment nominee and the main contact has been selected as the main applicant.
C34 Critical	Payment frequency selected incorrectly	It is an error when the payment frequency: selected does not match supporting documentation bi-annual has been selected when the 'Payment details' section was blank
C36 Critical	Nominee type registered incorrectly or Additional Nominee not keyed	It is an error when the nominee type has been registered incorrectly or the additional nominee has not been keyed.
C37 Non-critical	Authority details incorrect	It is an error when the following details do not match supporting documents: authority relationship selected evidence of authority keyed Note: this can only apply to: correspondence only payment only correspondence and payment
C38 Non-critical	Nominee details incorrect	It is an error when the following details are not keyed or keyed incorrectly: Organisation name (if applicable) family name given name phone number address
C40 Critical	Customer / Nominee bank account details incorrect	It is an error when the customer or nominee's following details are not keyed or keyed incorrectly: BSB account number account name not end dated when required keyed against the incorrect customer/nominee
C42 Non-critical	Date of health assessment incorrect	It is an error when the date of health assessment keyed does not match supporting documents.
C43 Non-critical	Health professional details incorrect	It is an error when the health professional's following details are not keyed or keyed incorrectly: family name given name phone number mobile number fax number address email address business/employer name
C45 Non-critical	Health professional type incorrect	It is an error when the health professional's: Type: has been selected incorrectly Other type: has not been keyed correctly
C46 Critical	Health professional assessment details incorrect	It is an error when 'Able to make assessment' and 'refer to continence plan' are selected incorrectly.
C47 Critical	Applicant condition details incorrect	It is an error when the following details are keyed or selected incorrectly: applicant condition type condition name function loss
C48 Critical	Applicant eligibility details incorrect	It is an error when the applicant’s eligibility details selected do not match supporting documentation.
C49 Critical	Entitlement details incorrect	It is an error when the following are keyed, not keyed or selected incorrectly: Entitlement start date Entitlement end date Entitlement end reason Entitlement not validated and saved
C50 Non-critical	Comment or processing note in PaNDA keyed incorrectly	It is an error when comments: keyed are unrelated, or irrelevant not keyed when required keyed on an incorrect CAPS registration are keyed with symbols, special characters or copy and pasted on CAPS causing system error
C51 Critical	Incorrect CAPS registration created and finalised	It is an error when a CAPS registration is processed: under an incorrect Medicare card number or Consumer ID, and an incorrect customer is registered on CAPS
C52 Critical	Customer’s address details keyed incorrectly or not updated when appropriate	It is an error when the address was: keyed incorrectly not updated keyed in Personal/Group inappropriately
C53 Critical	Customer’s Association ID CRN or DVA card number keyed incorrectly or not updated when appropriate	It is an error when the external ID was: keyed incorrectly not updated relates to someone other than the customer not verified using the available resources not keyed when required
C54 Critical	Date of death or notification source incorrect	It is an error when a customer's date of death: has been keyed incorrectly has not been keyed when notified or identified notification of deceased source has been selected incorrectly
C55 Non-Critical	Personal contact details not keyed or keyed incorrectly	It is an error when a customer's contact details are not keyed or keyed incorrectly. This includes when the following do not match supporting documentation when legible: business phone number home phone number fax number mobile number email address
C56 Critical	Work item not actioned completely	It is an error if a work item has not been actioned completely as per the business rules. An error also occurs when a work item: is closed in PaNDA without being processed, and has no comments in PaNDA and CAPS to explain the action taken
C57 Non-Critical	Letter not actioned when required	It is an error when a letter that needed action has not been processed.
C58 Critical	Manual payment not identified and escalated for it to be paid	It is an error when a manual payment is: not identified escalated for it to be paid
C59 Critical	Incorrect letter sent to the customer/Nominee	It is an error when an incorrect letter has been sent to: customer Incorrect customer/Nominee with incorrect details and options selected on letter

Operational Information

Continence Aids Payment Scheme (CAPS) quality checking in QST 111-23090850