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Processing ABSTUDY School Term Allowance payments 010-02050030



Q999 Text parent/guardian requesting new enrolment information

Table 1

Item

Description

1

FREE TEXT PARAGRAPH

We are writing to ask for more information to help us make the right decision about your ABSTUDY.

2

FRTX1: FREE TEXT PARAGRAPH

What you need to do

3

FRTX2: FREE TEXT PARAGRAPH

You need to provide the following by <insert due date as DD MONTH YYYY>:

4

FRTX3: FREE TEXT PARAGRAPH

- evidence of enrolment for current studies for <insert student's name>

5

FRTX4: FREE TEXT PARAGRAPH

You can provide this information by:

6

FRTX5: FREE TEXT PARAGRAPH

- using our Express Plus Centrelink mobile app or Centrelink online account via my.gov.au and selecting Upload documents. You can download the free app to your mobile device. Make sure you have the latest version installed. If you do not have a MyGov account, you can create one and link it to your Centrelink online account.

7

FRTX6: FREE TEXT PARAGRAPH

- contacting ABSTUDY on 1800 132 317 and providing the requested information verbally.

Letters

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngManual attendance request

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngInitial One Time Access Code letter

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.pngReminder Notice of One Time Access Code letter

My Support - sending emails from shared mailboxes

Go to mySupport:

  • search by article number (KM1456) or by keywords 'send emails from a shared mailbox'

Change of student circumstances

Table 2

If the

Then

student turns 16 during the term

a pro-rata payment of School Term Allowance will be paid where 85 per cent attendance is calculated on the amount of school days in the term before the student's 16th birthday.

student discontinues study during a school term

there is no entitlement to the next instalment of School Term Allowance if 85 per cent attendance was not achieved during the term in which the student discontinued studies.

student changes school during a school term

there is no entitlement to more than the relevant maximum rates per term where a change in school occurs.

student leaves private board or hostel during the term

School Term Allowance is payable in the term for any period in which a payment of boarding entitlements has not already been made.

student leaves a boarding school during the term for which a term's entitlements have been paid.

there is no entitlement to School Term Allowance for that term.

student moves to another carer during the term

there is no entitlement to a further payment of School Term Allowance for that term.

student moves to a new carer prior to the commencement of the term

the old carer is not entitled to the School Term Allowance as the student was not in their care on the first day the student attended school for the term. If the new carer meets School Term Allowance qualification, the term payment is to be directed to the new carer.

carer's cease receipt of a qualifying payment for School Term Allowance on any day after the first day of the entitlement period, but prior to the commencement day of school in the particular term.

as long as the student still meets the requirements for that term, e.g. for term 1 commences school, etc. the applicant is still entitled to the School Term Allowance for that term (it's not prorated).

student begins to receive a disqualifying payment e.g. DVA payment, on any day after the first day of the entitlement period, but prior to the commencement day of school in the particular term.

the student is not qualified for School Term Allowance for that particular term as they are in receipt of a disqualifying payment from when school commences. Due to system limitations, the record will need to be cancelled from the first day of the entitlement period. For more information, see Codes for ABSTUDY cancellation, suspension and rejection.

Services Australia website

School Term Allowance (STA) One Time Access Code (OTAC) release dates

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png2024 STA OTAC release dates

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png2023 STA OTAC release dates

\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png2022 STA OTAC release dates

Contact details

National Business Gateway

ABSTUDY and Assistance for Isolated Children (AIC)